Hastings Direct Insurance Review: The Cover You Need?

Hastings Direct Insurance Review: The Cover You Need?

We think that Hastings Direct can be a solid choice for car, home, bike or van insurance at a competitive price. We like that policies are straightforward, fees are low and customer ratings are really positive. Depending on your budget, their Essential plan is most affordable but Direct and Premier policies have better coverage.

Good for

  • Great customer reviews
  • 5 star Defaqto ratings (Direct and Premier, not Essential)
  • Competitive prices
  • Convenient online portal and app

Bad for

  • No courtesy car if your is stolen or written off

Editor's Rating

4.5/5.0

The guidance on this site is based on our own analysis and is meant to help you identify options and narrow down your choices. We do not advise or tell you which product to buy; undertake your own due diligence before entering into any agreement. Read our full disclosure here.

Hastings Direct is the fifth largest car insurance company in the UK, but are they any good? Read our review to learn about what customers have to say and how prices compare.

Cheap Insurance Quotes in Your Area

Quickly compare up to 100 UK insurance providers, including Hastings.

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Hastings Direct: Decent Reviews and Competitive Rates

Hastings is a very popular insurance company that specializes in home, car and motorcycle policies in the UK. Hastings works with a panel of underwriters including their sister company Advance Insurance, AXA, Covea and Lloyds to provide attractive features and competitive insurance rates.

Hastings may not be the cheapest quote you get, but they offer decent customer service, competitive prices and coverage options to appeal to most people—and if the very good customer reviews are anything to go by, Hastings is definitely an insurance company worth considering.

Which Hastings Plan is Best?

Hastings offers three levels of coverage, plus some additional offerings and brands. In terms of standard car insurance, if you can afford a Hastings Direct or Premier plan, these have much better features than the Hastings Essential plan.

  • Hastings Essential: The lowest level of cover, only rated with 2/5 stars (car) and 3/5 stars (home buildings) by Defaqto
  • Hastings Direct: Their mid-range offering and their most popular policy, which is rated 4 stars (home), 5 stars (car) by Defaqto
  • Hastings Premier: The policy with the most coverage (e.g., including Motor Legal and Breakdown as standard for cars) and a Defaqto rating of 5 out of 5 stars
  • Hastings Direct YouDrive: Their telematics plan for young, new drivers
  • Hastings Multi Car: A 10% discount for every car you insure (applies to existing policies at renewal)
  • Insure Pink: £10 is donated from each policy towards the Pink Ribbon Foundation

Those who are very budget conscious can opt for a one of Hastings' lower-tier plans with fewer features rather than a Hastings Premier plan—just be conscious of the features you'll miss out on—or benefit from other favorable pricing options. For instance, young drivers can opt for Hastings' black box YouDrive programme which tracks driving style using a black box tracker.

Where to Buy Hastings Direct Insurance?

You can buy a Hastings insurance policy directly from them or compare their prices against dozens of alternatives via a comparison site like our car insurance partner, QuoteZone:

Prices from comparison sites tend to be lower, but policies might have a higher excess or lower upper cover limits so check the details carefully before buying.

Who Underwrites Hastings Direct?

The majority of Hastings insurance policies are underwritten by Advantage Insurance Company, which is also part of the Hastings Group, but around 1 in 10 policies are underwritten by a panel of partner insurance companies:

Hastings Direct underwritersCarBikeVanHome
Advantage Insurance Companyxxxx
AXA--xx
Coveax-x-
Integra Insurance Solutions Limited---x
Lloyds Bank General Insurance Limited---x
Prestige Underwriting Services Limited---x
Royal & Sun Alliance---x
Sabre Insurance Co Ltdx---

Hastings Direct Customer Reviews and Complaints

Hastings Direct Reviews
Trustpilot4.4 out of 5
Reviews.co.uk4.21 out of 5
DefaqtoHastings Direct policies5 (car), 4 (home) out of 5
Hastings Premier policies5 out of 5
Hastings YouDrive policies4 out of 5
Hastings Essential policies2 (car), 3 (home) out of 5

Over 100,000 customers have rated Hastings Direct with 4.4 out of 5 stars on Trustpilot and another 43,000 customers have awarded a rating of 4.21 on reviews.co.uk. We read through hundreds of reviews to get a feel for the typical customer experience. Here are some positive customer reviews:

"Quality product at a reasonable price."

"Very easy, great price, and nice app."

"Hastings came up trumps once again, like for like insurance at a lot lower price than my last insurer."

"I did it online, and it was easier than I thought!!"

"Easy to use online service. No hassle and no fuss. Knocked over £60 off my old companies renewal notice"

And some negative Hastings Direct customer reviews:

"The one thing you can't do is cancel auto renewal on the 'my account' which means you're required to ring them."

"Cancelled policy and had to pay high charges"

Generally, we found that customer reviews reflect an easy buying process, easy and competitive prices, but some customers are unhappy with the cancellation fees or with having to call in to cancel a renewal. We should point out that Hastings Direct cancellation fees are lower than the UK average insurance cancellation fees.

Common Positive Customer Comments
  • Easy buying process
  • Competitive prices
  • Good app
Common Negative Customer Comments
  • Frustration at having to call in to cancel a policy or renewal
  • Unexpected cancellation fees

Hastings Direct App

Over 2.3 million customers have downloaded the Hastings Direct app, and awarded it with 4.6 stars on the App Store (4.5 stars on Google Play). The app allows you to easily access your policies, payments and documents; change or update a car insurance policy in a few simple steps; and start or track a car claim (without the need to call).

Hastings Direct Webchat and Portal

Hastings Direct aims to provide good customer service, with online chat open until 6pm Monday to Friday (and 1 pm on the weekend) and claims lines open 24/7. We tested their webchat on a few occasions and found the customer service staff to be friendly and very knowledgeable, resolving our questions in minutes with no wait time. Plus, you can register with MyAccount to initiate a claim (if your policy number starts with 'XA'), view your payments and make many changes to your policy online 24/7.

Hastings Cancellation Fees

Hastings cancellation fees are lower than average in the UK, and are particularly good for cars because there's no cancellation fee during the cooling off period (the average cancellation fees in the UK are £24 during the cooling off period and £55 afterwards).

Hastings Direct Cancellation FeesWithin 14-Day Cooling Off PeriodAfter Cooling Off Period
Home£25£35
Car£0£45
Bike£25£45
Van£25£45

Hastings Direct Car Insurance Review

For the most part, Hastings Direct coverage for auto insurance is similar to what you'd get from the competitors. They offer three tiers of cover: Hastings Essential (which you'll find on comparison sites) as well as Hastings Direct and Hastings Premier, which range from least to most coverage.

For young drivers, Hastings Direct has a black box programme called YouDrive that offers discounts for a safe and responsible driving style. The Hastings app can be used by policyholders to track their driving style, make claims and view policy documents.

Nice-to-have features for their mid-range and most popular Hastings Direct policies include a guaranteed courtesy car while your car is being repaired after an accident—which you are eligible for if you use one of the Hastings Direct approved repairers.

Hastings Direct Car Insurance Coverages

Hastings Direct Car InsuranceCover
Breakdown cover4 levels of breakdown cover available from RAC
Key coverUp to £1,500 worth of cover in the event your car keys are lost or stolen
Legal expenses coverUp to £100,000 in the event of an accident that's not your fault
Personal accident coverUp to £100,000 (£20,000 for under 16s) cash payment if you or your passengers are injured in an accident
Protected no claims discountBy paying to protect your no claims discount, you can make up to 2 fault claims in any 3 or 5 year period
Substitute Vehicle CoverA 'like-for-like' replacement vehicle for up to 21 days, if you're involved in accident and your car is a considered a total loss or "write-off" that can't be repaired
EU cover

Here are some ways the Hastings Essential, Hastings Direct and Hastings Premier plans differ:

Hastings Comprehensive CoveragesHastings EssentialHastings DirectHastings Premier
If you're hit by an uninsured driver, you won't lose your no claims discount or have to pay excess
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Manage your policy 24/7 with MyAccount on mobile app, desktop or tablet
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Don't lose your no claims discount if your car's vandalised
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Get a courtesy car while yours is being repaired
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Insured in the EU for up to 90 days per trip
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Personal accident cover up to £5,000up to £1,000up to £5,000up to £5,000
In-car entertainment cover
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Driving other cars
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Personal belongings
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up to £300up to £300
Defaqto 5 Star rated cover
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Child car seat cover
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up to £300up to £300
Windscreen cover
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Four tiers of breakdown coveroptional add onoptional add on
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Motor legal expensesoptional add onoptional add on
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Does Hastings do delivery driver insurance?

No, Hastings does not cover delivery driving, but Hastings policyholders can potentially engage in paid delivery work if they buy a suitable top-up hire & reward policy and get approval from Hastings. Read more about that in our article Does Hastings do delivery insurance?

Hastings Direct Car Insurance Quotes

Hastings Direct car insurance rates were good to average versus the competition. In particular, our analysis showed that Hastings offered good car insurance prices for drivers in London and Birmingham.

chart showing cheap car insurance companies in London, England

Hastings Direct Promo Code

The discounts that Hastings Direct offers are quite standard across the market, with most discounts tied to how you pay or, for car and bike policies, vehicle storage and safe driving habits. Hastings Direct will also grant discounts to policyholders who are members of certain organizations and for bundling multiple vehicles under the same policy.

Hastings Direct DiscountsHow Do You Receive It?
Multi carSavings when you insure more than one car or motorcycle
Advanced RiderCertain qualifications can lock in a lower bike insurance rate
Pay AnnuallyAvoid the 29.99% APR by paying your policy upfront, as opposed to in installments
No Claims DiscountUp to 60% off no claims discount available
Vehicle StorageSignificant savings in most areas by securing your car or bike in a locked garage

Probably the easiest way to save money on a Hastings Direct home insurance policy is to pay for the year in advance rather than by monthly direct debits. By opting to pay in monthly installments you are charged a finance charge around 29.9%, which adds significantly to your insurance costs.

In fact, this is even higher than most credit card interest rates. If you're able to pay the full year upfront then you pay the premium only—no interest charges.

For example, by paying monthly on a buildings & contents policy costing £225, you'd actually make total payments throughout the year totaling £259. The extra £34 you end up paying is due to finance charges alone. If you're not sure you'll need the full year's worth of insurance, you can cancel your policy at any time—subject to a £45 cancellation fee if you cancel after 14 days and possibly a £12.50 call centre charge/an underwriter charge.

Hastings Direct Multi Car Insurance

Consider this if you want great-quality, affordable car insurance with 10% multi car discounts from a company people recognise and trust.

More than one vehicle at home?

With a Hastings Direct Multi Car policy you can have one policy for all the cars registered at your home address—you’ll get a discount for every car you add! And it's not just family members that can benefit—even friends who live together can take advantage of multi car discounts with Hastings.

How does it work? You'll save 10% on the premium for every car added to Multi Car cover, and you're allowed to add up to 4 cars. As with single car car insurance, you can pay monthly or annually, but either way there's just one payment to cover all of the cars. This doesn't just make payments easier; it also make renewal and admin like a change of address simpler as well because you only have to contact Hastings once, not separately for each vehicle.

Each car will have its own policy, so no claims discounts can be built up for the primary driver of each vehicle. But there's one main account holder who manages payments, changes and renewal.

Note: When you add a car to a Hastings Multi Car policy, the 10% discount is applied immediately to the new car you're adding, but the 10% discount won't be applied right away to cars that were already on the policy (the discount for those will be applied at the next renewal).

Multi Car benefits

  • You’ll get a discount for every car you insure
  • Same renewal date for all cars
  • Premier and Direct Policies are 5 Star rated by Defaqto
  • Comprehensive policies include windscreen and £5,000 personal accident cover as standard^
  • Uninsured driver and vandalism promise (comprehensive only)^^
  • EU cover up to 90 days per trip.

^Hastings Essential policies don't include windscreen cover and come with £1,000 personal accident cover as standard. ^^Not included on Hastings Essential policies.

Introducing Hastings Direct YouDrive

Consider this if you want an easy-to-install and easy-to-use telematics policy to reward your safe driving.

Hastings Direct YouDrive looks at your actual driving style, so you could get a great price on day one and, if you drive well, you should get keep getting great prices every year. It's easy to set up and you'll be able to track how you're driving via their easy-to-use app.

We like that there are no restrictions on when you can drive (some competing products penalise late-at-night driving, for instance), that set up is simple (and DIY—no waiting for a technician to intall a black box!—more on this below) and that the tracking app is highly rated by users.

What are the benefits of YouDrive (telematics insurance)?

  • Ongoing discounts for good drivers
  • Easily manage your policy in the Hastings Direct app
  • See how you're driving in the app
  • 24/7 accident support
  • Courtesy car included with comprehensive cover
  • Uninsured driver promise when you choose comprehensive cover

How does it work? Hastings YouDrive uses an app on your phone and a wireless tab to track things like your phone usage, turning, braking and acceleration. After each trip, your driving score is updated (it's a score out of 100) and you can see how you did across all metrics.

Getting started is quite straightforward and involves three simple steps:

  1. Download the app
  2. Set up the wireless tab
  3. Start driving!

The wireless tab comes in the post within a few days of buying your policy and set up involves linking the tab and the app your phone (by allowing permissions on your phone and pushing a button on the tab) and then sticking the tab to the bottom corner of your windscreen using the pre-attached adhesive. It's really quick and easy.

We should also point out that the app is rated 4.6 stars in the App Store, which is impressive. When customers do have issues (e.g. trouble with the app reading data from trips) and reach out via comments on the app, the developers seem very responsive and eager to help.

Hastings Direct Breakdown Cover

If you're looking to add breakdown cover, you have three options with Hastings Direct as shown in the following table.

Hastings Direct Breakdown Coverage OptionsRoadsideRoadside & recoveryRoadside, recovery & at homeEuropean motoring assistance
Misfuelling in the UKYesYesYesYes
UK-wide coverageYesYesYesYes
Roadside assistanceYesYesYesYes
Caravan and trailer serviceYesYesYesYes
Recovery away from home-YesYesYes
Emergency rider (bike insurance)--YesYes
Emergency driver (car insurance)-YesYesYes
Cover at home--YesYes
Cover in Europe---Yes

Hastings Direct Motorcycle Insurance Review

Hastings Direct motorcycle insurance can be a solid choice, with 5 star defaqto cover (for both Hastings Direct and Hastings Premier policies), an uninsured driver promise and good EU cover. To get cover for your helmet & leathers and legal cover, you can buy add ons—but if you want both it's probably cheaper to buy the Hastings Premier policy rather than add on these coverages to a Hastings Direct policy.

According to our pricing research, while policies can be great for many different types of motorcycle riders, two groups are particularly well served by Hastings compared to other companies. First, Hastings premiums are among the lowest for those without a no claims discount. Whether your license is new, you've just started riding a motorcycle or have had a recent claim, you may find particularly attractive pricing from Hastings Direct relative to the rest of the market.

Hastings bike policies also stand out for people planning a trip in the EU. Hastings Direct plans not only provide the minimum mandatory 3rd party cover in the EU, but policyholders actually get full policy cover in the EU, Iceland, Norway, Switzerland, Liechtenstein, Andorra and Serbia for up to 90 days for any one trip.

Hastings Direct Bike Insurance Coverages

For the most part, Hastings Direct coverage for bike insurance customers is similar to what you'd get from other major motorbike insurance companies. You have a choice of Third Party Only, Third Party, Fire & Theft and Comprehensive cover, which you can buy in a lower-tier Hastings Direct plan or a higher-tier Hastings Premier plan with higher coverages.

Cover includedHastings DirectHastings Premier
90 days of EU cover each trip abroad per tripYesYes
Uninsured driver promise (plans underwritten by Advantage only)YesYes
Defaqto 5 Star rated coverNoYes
Helmet and leathers coverNoYes
£100,000 of legal coverNoYes
Legal LiabilityYesYes

In addition to standard coverages, you can customize your bike policy by adding the following optional extra features. Some of these, such as Helmets & Leathers and Legal Expenses cover, are included on Hastings Direct Premier plans already.

Hastings Direct Bike Coverage OptionsAdd-On CostDetails
Breakdown coverfrom £26.99See table below for details of the three Hastings Direct breakdown options.
Helmet & leathers cover£31.99Up to £750 worth of protection for your motorcycle leathers and bike helmet if damaged in a crash in the UK
Key coverVariableUp to £1,500 worth of cover in the event your keys are lost or stolen
Legal expenses cover£19.99Up to £100,000 in the event of an accident that's not your fault
Personal accident cover£19.99Up to £20,000 cash payment if you or your passengers are injured in an accident
Pillion passengersVariableExtra cover if you carry passengers
Protected no claims discountVariableBy paying to protect your no claims discount, you can make up to 2 fault claims in any 3 or 5 years

Hastings Direct Scooter and Hastings Direct Moped Insurance

Hastings Direct scooter and moped insurance falls under their motorcycle policies. By choosing a Hastings Direct scooter or moped plan, you'll have access to the same features and discounts mentioned above.

Hastings Direct Bike Insurance Quotes

How do prices compare? In our tests, Hastings Direct bike premiums were good to average versus the competition. In particular, those without a no claims bonus or with only a year or two of no claims under their belts may find attractive prices from Hastings. This is true across age groups, as you can tell in the following chart.

chart showing cost of hastings bike insurance vs competitors

Our research showed that Hastings may offer less of a discount for a history of no claims than some of its competitors. That said, rates are still very competitive.

chart showing cost of hastings bike insurance vs competitors

Hastings Bike Insurance Policy Documents

Please refer to the Hastings Direct motorbike insurance policy documents for full coverage details.

Hastings Direct Home Insurance Review

Hastings offers pretty typical coverage for buildings and contents insurance, including new-for-old cover, frozen food, student belongings, plants and contents in the garden, etc. While the details may vary depending on the underwriting company, they mostly offer a standard set of coverages shown below.

What's Covered by Most Policies?

  • Your dwelling: Protects you against damage or the loss of your home if it's caused by a covered incident.
  • The contents of your home: Covers damage, destruction and theft of the contents of your home.
  • Loss of use: Provides reimbursement for expenses associated with your home being uninhabitable due to a covered loss (e.g., hotel costs).
  • Liability: Provides financial protection for bodily injury and property damage to others for which you're responsible.
  • New-for-old cover: Except clothing and household linen.

Some specific coverage limits are listed below, as well as the costs to add optional features like family legal and home emergency cover.

Hastings Home Insurance: What's Covered?Hastings DirectHastings Premier
Alternative accommodation cover£100,000 (buildings)/£10,000 (contents)£200,000 (buildings)/£15,000 (contents)
Buildings insurance£1,000,000£1,000,000
Up to £150,000 of contents insurance
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24 hour claims helpline
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Family legal expenses coveroptional add on (£24.99)
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Home emergency coveroptional add on (£44.99)
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In addition, Hastings Direct includes cover for accidental damage to glass, TV and computers, as standard.

Note, if you're interested in both family legal expenses cover and home emergency cover, our tests have shown it's cheaper to upgrade to Hastings Premier (where these features are included) from Hastings Direct (where you have to pay extra for these features).

Hastings Direct Home Insurance Extra Coverages

Additional coverages are also available from Hastings Direct. For instance you can add personal possessions to protect items like laptops or iPods anywhere in the world. If you have Hastings' personal possessions cover, you may not need to buy extra gadget cover on your travel insurance.

Extra Hastings Home CoverDetails
Family legal protectionUp to £75,000 for civil legal proceedings (e.g., personal injury claims, trespass on your property, faulty goods or services, motoring prosecutions, personal tax issues, etc). Included on Premier policies.
Home emergency coverUp to £1,000 per claim (may vary by provider), including parts, labour, material and VAT to carry out an emergency repair such as faulty heating, boiler break down, plumbing or drainage issue, roof damage, failure of power or gas supplies and damage to external locks, doors and windows (coverage may vary by provider). Included on Premier policies.
Personal itemsProtection for portable possessions that you take out of your home, such as jewellery, glasses, cameras and mobile phones.

Hastings Home Insurance Policy Documents

For the most recent as well as historical policy booklets, check out the Hastings Direct home insurance policy documents page.

FAQs

Hastings Direct uses National Windscreen for windscreen repairs and replacements.
Yes, Hastings Direct is a popular UK insurance company with very good customer ratings that we think generally offers good value for money.
Customer complaints can be be made online or phone. For full contact information please see their customer complaints page.
Hastings Direct customer service is open Monday-Friday 8am-7pm; Saturday 9am-5pm; Sunday 9am-1pm; Bank holidays 9am-5pm. You can call them using this number: 0333 321 9790.
Hastings Direct sells multi car insurance for between 2 and 5 cars on one policy. The discount is 10% on all cars (but you only get the discount for cars already on the policy when you renew). You can add additional cars as they're up for renewal or if you buy a car. Each car can have a different level of cover and excess, and claiming for one car will only affect the NCB for that car.
Hastings Direct insurance is owned by the Hastings Group plc, a publicly traded company.
Close to 90% of Hastings car, home and motorcycle insurance policies are underwritten by Advantage Insurance Company, which is part of the Hastings Group. The other 10% of policies are underwritten by a panel including AXA, Covea, Integra Insurance Solutions, Lloyds Bank General Insurance, Prestige Underwriting Services, Royal & Sun Alliance and Sabre Insurance.
Yes, Hastings Direct is open from 9am - 5pm on bank holidays. Customer service can be reached at 0333 321 9790, Monday-Friday 8am-7pm, Saturday 9am-5pm and Sunday 10am-1pm.
Breakdown cover is included as standard on Hastings Premier policies; those with a Hastings Essential or Hastings Direct policy will have breakdown cover if they've paid extra for the add on.
Yes, Hastings Direct covers those residing in Northern Ireland, England, Scotland and Wales, but not residents of the Channel Islands.
Hastings Direct YouDrive is their telematics plan for new or young drivers that uses a black box to track your driving style. Safe drivers can get a discount at renewal. Drivers can check their score at any time by using the online dashboard or mobile app.
Yes, if you paid in full then Hastings Direct gives a pro rata refund if you cancel your policy. Plus you'll pay a cancellation fee.
Most Hastings Direct or Hastings Premier policyholders are covered to drive other cars when it's necessary in one-off, unexpected/emergency situations—but cover is limited to third party liability. Hastings Essential policies do not cover driving other cars. Check your certificate of motor insurance to be sure.
Hastings Direct charges a £45 cancellation fee for car, home and bike insurance and £35 for home insurance. Cancellation fees are lower during the 14-day cooling off period as you can see here.
Hastings Direct policies starting with XA are on the new system; older policies start with H.

Cheap Insurance Quotes in Your Area

Quickly compare up to 100 UK insurance providers, including Hastings.

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Erin Yurday

Erin Yurday is the CEO, Co-founder and Editor of NimbleFins. Prior to NimbleFins, she worked as an investment professional and as the finance expert in Stanford University's Graduate School of Business case writing team. Read more on LinkedIn.

Comments

The guidance on this site is based on our own analysis and is meant to help you identify options and narrow down your choices. We do not advise or tell you which product to buy; undertake your own due diligence before entering into any agreement. Read our full disclosure here.