Note: We are keeping this review up for historical purposes, but Endsleigh no longer sells Endsleigh car insurance for personal customers. They do provide car insurance quotes for car insurance from dozens of other providers, like a comparison service. Each of the car insurance products in their panel will have a different set of features, which we have not reviewed here.

Is Endsleigh car insurance any good? Find out which features are missing from Endsleigh policies and how existing policyholders rate Endsleigh customer service.

In This Review

• Endsleigh Car Insurance: Overall Review
• Customer Reviews and Ratings
• Cancellation, phone numbers and policy documents
• FAQs

Endsleigh Car Insurance Overall Review

Originally started in 1965 by NUS (National Union of Students) to support affordable insurance for students, Endsleigh was voted "Best Student Insurance Provider" at the Insurance Choice Awards 2021 (for the umpteenth year in a row!). Endsleigh specialises in a wide range of cover for students and other young drivers, as well as short term car insurance (often needed by students when they're home for the holidays) and other personal coverages:

While Endsleigh's Loop black box policies provide top-notch rated coverage for students, their regular comprehensive policies are lighter on some features than competing plans. For example, their comprehensive regular car insurance doesn't provide accommodation if your car is involved in an accident, you can't drive it and you're far from home, but their Loop policies do. They also don't include any key cover as standard on regular policies, but do provide some cover on Loop policies (on both you can buy an add on key coverage with a higher level of protection). Here's a brief overview of what's covered by Endsleigh comprehensive car insurance and Loop comprehensive policies according to their website.

How Good is Endsleigh Car Insurance?	Does Endsleigh Loop Deliver?	Endsleigh Loop Comprehensive Coverage	Does Endsleigh Deliver?	Endsleigh Comprehensive Coverage
Windscreen		Included		Included
Belongings		Up to £400		Up to £100
Keys		Up to £750 in case of theft, £300 in case of loss (more if you buy the add on)		Up to £2,500 for replacing locks for car, home and office; 3 days emergency car hire if car keys lost or stolen
Protected NCD		If you buy the add on		If you buy the add on and have at least 4 years built up
Car recovery after accident		Included		Included
Courtesy car (for insured repairs using their repairer)		Included		Included for up to 14 or 21 days
Repairs guaranteed (if use approved repairer)		5 years		5 years
"Should Have" Features
New car replacement		Included		If statement of insurance shows you have it, then there's new car replacement for theft or if damage is more than 60% of current list price
Stereo and satellite nav		Unlimited for equipment fitted as original equipment by the manufacturer; else £150		Max amount shown on your statement of insurance
Alternative transport & hotel after accident		Up to £60 per person (£300 max for all vehicle occupants)		Not included
24-hour emergency helpline		Included		Included
Courtesy car (total loss or theft)		If you buy the add on		If you buy the add on
Motor legal expenses		If you buy the add on		If you buy the add on
Breakdown cover		If you buy the add on		If you buy the add on
"Could Have" Features
Same cover in EU		Up to 90 days		Up to 90 days
Child car seat replacement after accident, theft, fire				Up to replacement cost
Larger/premium courtesy car		Not available		Not available
No fault NCD protection		Not available		Not available
Uninsured driver NCD protection		Included		Included
Cancellation fee		£75 after the cooling off period		£30 during cooling-off period; £75 after cooling-off period

Endsleigh Car Insurance Customer Service Reviews and Ratings

We've reviewed customer ratings from resources available online to find out what policyholders like about Endsleigh, and find any common complaints that could be a sign of trouble.

Endsleigh Trustpilot

Endsleigh insurance has earned a decent 3.8 out of 5 stars on Trustpilot from over 3,400 customers. But 19% of reviews are 'Bad'—how big a problem is this? Well, it's actually an improvement from a few years ago when 27% of reviews were 'Bad'. Now 58% of customers rate the service as 'Excellent' awarding them 5 out of 5 stars.

We dug into the reviews to look for common themes. Negative reviews commonly mentioned difficulties with the online customer portal, admin fees and high renewal rates.

"... they hike your renewal quote by almost 50% hoping you won't notice!"

"Last year was £668.15 this year's quote is £1179.29.

As have now reached the age of 25, and had no accidents or offences, I expected to see a good discount... My quotes with others are all in the region of £450 to £500 so easy to see the failure on Endsleigh's part."

"Absolutely useless. After more than a week of long phone calls We still haven’t got our new policy documents either by email, in my daughters account, or as promised, by post. I'm fed up with phoning. I've tried resetting PW, or using a number they gave over the phone for a user ID. Nothing works. All nice people in call centre but it’s still not sorted."

"I called endsleigh to cancel my policy a day after it was automatically renewed. I was told I would have to pay a cancellation fee of £30 to have it cancelled. Imagine less than 24hrs and I had sent them proof that I had already got a better deal with another provider."

"Sadly I was not impressed that Endsleigh failed to inform me that my insurance payment had not gone through. This led to the embarrassment of me being stopped by the police for driving an uninsured car. I hope it will never happen again."

Many companies charge fees to cancel a car insurance policy or make changes. These can seem unfair, so staying ahead of a renewal and declining or turning off 'auto renew' so your policy doesn't renew if you don't want it to can help you avoid some of these fees.

Here are a few examples of an 'excellent' customer review of Endsleigh at Trustpilot, which highlight Endsleigh's customer-focused mentality and effort to keep customers at renewal:

"I phoned to discuss my insurance renewal as it was due soon, and Endsleigh were able to quickly run through all of my details and find a better price for my next year's cover."

"My perceptions were that he was honest, intelligent, polite, and customer-focused—that is—on my side. I've held a policy with Endsleigh for some years and I've been very happy with them."

"No problem to change my car details."

"Very helpful and clear with the policy. Phoned when they said they would which is rare these days."

"Very easy to cancel, call handler very nice and didn't fuss over me cancelling."

"Overwhelmed with how smooth the change over of vehicles went. One phone call and no hassle at all. Yes I had to pay an increased premium but well worth it still considering the car."

Endsleigh Reviews.co.uk

A smaller group of customers has rated Endsleigh with 3.05 stars on Reviews.co.uk. We noticed a wide spread of customer experiences, with most people either having a great experience or a terrible one—fewer people had a neutral experience. Common complaints include long wait times with customer service and renewal prices being significantly higher, so be on the look out for this should you choose to buy insurance from Endsleigh.

Important Endsleigh Car Insurance Phone Numbers

Customers can reach Endsleigh customer service 6 days a week, from Monday to Friday between 8am to 6pm and Saturdays from 9am to 5pm—they're closed on Sundays. Claims lines are open 24/7, however.

Cancellation Fees

Endsleigh cancellation fees are a bit on the high side. Be aware that you'll be charged a cancellation fee should you choose to cancel during the 14-day cooling-off period:

Policy Documents

Customers can view their documents online, log into your customer portal. Potential customers can learn about what's covered on their car insurance information page or from this policy document.

FAQs

Other Car Insurance Reviews

If you'd like to compare Endsleigh to other car insurance companies, read through some of our other car insurance reviews: