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Read about Insure Pink to see if their car insurance might be suitable for you. Find out how Insure Pink features compare and how existing policyholders rate Insure Pink's customer service.
In This Review
- Insure Pink Car Insurance: Overall Review
- Customer Reviews and Ratings
- Phone numbers and policy documents
Insure Pink Car Insurance Overall Review
Insure Pink is a brand of Hastings, one of the biggest car insurance companies in the UK. Insure Pink supports the Pink Ribbon Foundation, which supports UK charities that support those who are suffering from, who have been affected by, or work to understand breast cancer. Insure Pink donates £10 to the Pink Ribbon Foundation for every policy sold.
While Insure Pink is owned by Hastings, your car insurance policy could be underwritten Advantage Insurance Company Limited (an associated company of Hastings), Covea or Sabre.
Insure Pink offer the three types of car insurance: Comprehensive, Third Party Fire & Theft and Third Party Only. Below we compare the features of their Hastings-underwritten comprehensive cover bought from their website. You'll see that most "must have" features as recommended by the Money Advice Service are available. If these aren't important to you then Insure Pink might work for you.
This is a high-level summary of comprehensive policies bought direct from Insure Pink through their website—remember, these are always subject to conditions and exclusions, which you can read about in the policy documents.
|How Good is Insure Pink Car Insurance?||A Good Policy Includes||Does Insure Pink Deliver?||Insure Pink Comprehensive Coverage|
|"Must Have" Features|
|Windscreen||Full repair or replacement||Included|
|Belongings||£200+||Up to £300|
|Keys||£300+||Up to £500 for stolen keys if the address where your car is kept is known to whomever has them|
|Protected NCD||2 times in 3 years (standard or optional extra)||If you buy the add on|
|Car recovery after accident||Included||Not included|
|Courtesy car (repairs)||Minimum 14 days||Included if you use an approved repairer|
|Repairs guaranteed||12-month guarantee||5 years if use an approved repairer|
|"Should Have" Features|
|New car replacement||Theft or damage at least 60% of list price; cars up to 12 months old||If cost of repairing the damage is more than 60% of the manufacturer’s list price, or if stolen and not recovered|
|Stereo and satellite nav||Market value for manufacturer fitted||Unlimited if part of original spec; up to £300 if not original equipment|
|Alternative transport & Hotel after accident||£250+||Up to £50 for each person, up to a maximum of £250|
|24-hour emergency helpline||Standard||Included|
|Courtesy car (total loss or theft)||Standard or add-on extra||Not included|
|Motor legal expenses||Standard or add-on extra||Included|
|Breakdown cover||Standard or add-on extra||If you buy the add on|
|"Could Have" Features|
|Same cover in EU||Standard or add-on extra||Up to 90 consecutive days|
|Child car seat replacement after accident, theft, fire||Ideally replaced even if no visible damage||Up to £300 if you have proof of purchase|
|Larger/premium courtesy car||Standard or add-on extra||Not available|
|No fault NCD protection||Standard||Not available|
|Uninsured driver NCD protection||Standard||Included|
|Cancellation fee||No more than £50||Up to £45|
Insure Pink Car Insurance Customer Service Reviews and Ratings
Insure Pink doesn't have a lot of customer reviews, but the reviews out there are not great. Just over 100 people have reviewed Insure Pink on Reviews.co.uk, rating it with only 2.32 stars out of 5. Customers have only given them 1.4 stars on Trustpilot (that review is now titled "Hastings Insurance Services Ltd" but historically the reviews left there were for Insure Pink—we're not sure what to think of the name change, whether or not it was to disassociate the poor rating from Insure Pink or not... regardless only 61 reviews were left at Trustpilot which, in our view, is not reliable). Negative reviews include a wide array of complaints including fees and difficulty reaching customer service.
On the other hand, defaqto has rated Insure Pink car insurance with 5 stars, so they believe the features on offer are top notch.
|Insure Pink Ratings & Customer Reviews|
|Trustpilot customer service rating||1.4 out of 5|
|Reviews.co.uk||2.32 out of 5|
|defaqto||5 out of 5 stars|
Cancellation & Administration Fees
Insure Pink cancellation fees range from £0 to £45. Some admin changes can be made for free yourself online (e.g., changing your occupation) but other changes may incur a charge of £25. You'll also pay a new policy set up fee and renewal fees, which you can read about on their Fees page. Here is a brief summary of some of the more common fees:
|Cancel within 14 days||No cancellation fee|
|Cancel after 14 days||£45|
|Cancel after 14 days if you take alternative cover from Hastings Direct||£0|
|Changing mileage, occupation, name, etc. yourself||£0|
|Missing a payment||£20|
|Changes made because you provided incorrect information||£30|
Important Insure Pink Car Insurance Phone Numbers
Insure Pink customer service is accessible via the telephone only on Mon through Fri: 8am to 7pm—they're closed at the weekend. Webchat is available, however, Monday to Friday: 8am to 9pm, Saturday: 9am to 5pm and Sunday: 9am to 1pm. Bank holidays they are open 9am to 5pm.
|Insure Pink Car Insurance Contact Numbers|
|Customer Services||0333 321 9773|
|Sales and renewals||0333 321 9637|
|Breakdown (UK)||0333 321 9818|
|Breakdown (Europe)||00 33 472 43 52 55|
|Claims||0333 321 9773|
To find out more about the conditions and exclusions, read the Insure Pink policy documents.
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