Let Alliance Landlord Insurance Review: Everything You Need To Know

Let Alliance Landlord Insurance Review: Everything You Need To Know

Comprehensive standard cover whilst giving landlords the freedom to tailor their policy to suit their specific needs

Good for

  • Non-standard property cover
  • Multiple property cover
  • Covers a range of tenant types
  • Range of policy add-ons
  • Excellent customer reviews
  • Extended unoccupancy period

Bad for

  • Less robust on features
  • Slightly more expensive than some of its rivals
  • Underwritten by a panel of insurers so cost and cover can vary

Editor's Rating


As seen on

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Let Alliance provides a variety of different services for landlords, tenants and letting agents and pride themselves in offering specialist products tailored to the private rental sector. Not only do they offer insurance, but they also offer referencing services so could be considered a 'one-stop-shop' for landlords and letting agents alike.

So how does their landlord insurance compare to others on the market? At first glance it appears Let Alliance offers features and benefits that are considered to be in line with the market average, but it's important to look at the bigger picture to see whether it can be considered good value for money.

In this review we'll take a look at just that, diving into the ins and outs of Let Alliance landlord insurance — we will cover what is included as standard, what their customers have to say and also how their cost compares to their competitors.

In This Review

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Let Alliance Landlord Insurance Overall Review

With a range of specialist property services in their repertoire, on first impressions it would seem Let Alliance really knows their stuff. Indeed, they consider themselves to be a 'one-stop-shop' for landlords, tenants and lettings agents which may appeal to those looking for comprehensive cover all under one roof.

With this bespoke cover Let Alliance offers a range of benefits that might appeal to landlords who have struggled to find specialist cover elsewhere. For example, Let Alliance covers a variety of different tenants that other insurers might deem 'too risky' to insure, such as DSS, student and Asylum seekers.

Furthermore, not only do they offer coverage for single buy-to-let properties but for landlords with property portfolios, with some appealing discounts as well!

So how is Let Alliance viewed by independent experts and verified customers? Well, in terms of customer experience overall Let Alliance scores very highly across the board. With an almost perfect rating of 4.9 out of 5 across both their Facebook and Trustpilot reviews alike, it appears that customers are very happy with the service and products they have received.

Now, these ratings are for Let Alliance as a whole, and are not specific to their landlord insurance offer so do take these with a slight pinch of salt. Nevertheless, customer ratings as high as these do suggest that Let Alliance places importance on providing expertize and a quality service which is a big plus when dealing with something as complex as insurance.

When we take a look at their product, it seems to offer benefits and coverage in line with the market average. Whilst 'average' doesn't necessarily mean bad, there are certainly other landlord insurance providers out there with greater benefits and coverage overall— Alan Boswell, AXA and Endsleigh, to name a few.

To determine whether Let Alliance's landlord insurance is worthy of consideration we need to take a look at what is and isn't included as standard, whether they offer optional add-ons and what is missing from their package all together. On top of this, we do of course need to see how their cost compares to other landlord insurance providers.

Let's first take a look at why you should consider Let Alliance...

Why choose Let Alliance Landlord insurance?

Let Alliance is proud of their standard landlord insurance policy offer, and it certainly includes some desirable features. Here are few key benefits we feel are particularly good for you to know:

  • Excellent customer feedback
  • Covers a range of tenant types: including those who are unemployed or DSS, students and asylum seekers
  • Covers individual properties as well as landlords with portfolios
  • Variety of discounts: Let Alliance offer a range of discounts for new and existing customers
  • Excellent range of add-ons: choose from a range of add-ons available to purchase alongside your main landlord insurance policy, such as rent guarantee and home emergency cover

Let Alliance Landlord insurance reviews and ratings

Let Alliance Customer Ratings
Trustpilot Rating4.8 out of 5
Facebook Rating4.9 out of 5
Smart Money People Rating4.4 out of 5^

^ Note: this is based on a very small sample size of 28 reviews at the time of writing, this is intended to be used as a guide only.

Overall, Let Alliance performs well in terms of customer experience and satisfaction. Across 2721 reviews on Trustpilot it averages an 'excellent' rating of 4.8 out of 5, with its company Facebook page showing the same across over 2,200 reviews. The trouble here is that this does not reflect Let Alliance's landlord insurance offer specifically, rather, the company as a whole. Nevertheless, it's a good sign that their existing customers are seemingly happy with the service and product they have received.

From our research we found landlord insurance specific customer ratings hard to come by, only Smart Money People offered a rating of 4.4 out of 5 which is a very strong score indeed. However, this rating is based on feedback left by a small sample size of only 28 customers so it's important to exercise caution here. Whilst this doesn't invalidate these customers' positive experiences, we'd recommend using this rating as a guide only.

With this in mind, let's take a look at what Let Alliance's customers themselves have to say about their experience purchasing landlord insurance to see whether they believe it to be a quality product.

What does Let Alliance Landlord insurance do well?

As we mentioned, landlord insurance specific feedback was more difficult to come by (as is often the case!) however through our research we did manage to find a few testimonials that highlight areas that Let Alliance do well. In particular, we found many customers were quick to praise Let Alliance on their friendly and personal customer service, with their advisors expertise helping them to understand which policy was right for their needs.

We also saw that Let Alliance was a hit amongst first-time landlords, who again found their customer advisors to be extremely understanding and took the time to clearly explain the cover options available to them. This, as well as their competitive prices means Let Alliance could certainly be a smart choice for those new to the landlord game.

"As a landlord our managing agents have taken out 7 rent guarantee policies. Sadly we had cause to claim on one policy earlier this year. All I can say is non paying tenants beware!! Superb service, tenant evicted in record time and chased through the courts for non payment. As a landlord this was very satisfying to see! Well done let alliance !!"

“When I needed to let a house for the first time I was overwhelmed by all that needed to be done. Having struggled with insurance while the house was empty it was a relief to speak to... Let Alliance. They were knowledgeable and explained exactly what we would need. Subsequent renewals have been straightforward and prices competitive.”

“Lovely staff,amazing experience overall”

“Landlord insurance + Their Service = PRICELESS!!!”

“Guided me through the maze of insurance options to the product that best suited my needs. Helpful and informative”

“Landlord Insurance and RGI products from Let Alliance offer peace of mind and the satisfaction of outstanding customer service and support, as a Landlord you just wouldn’t want to be without!”

“Let Alliance are a fantastic company. A big part of their success and why I only go to Let Alliance is because of their friendly staff”

“I dealt with Tracey Blaxall at Let Alliance, I found her to be courteous and prompt with all her dealings. I am a new Landlord and I found Let Alliance extremely helpful and informative. I also found the price to be competitive vs compare the market. I would recommend Let Alliance to other Landlords”

“This is my first time to buy landlord insurance. Landlord business development manager... gave me a speedy response and clear explanation, such as clarification on UK permanent resident on the questionnaire. She replied to me patiently, through several email correspondence. Thanks so much!”

What could Let Alliance Landlord insurance improve on?

As always, there is inevitably room for improvement. As we have seen, customer reviews and ratings are overwhelmingly positive for Let Alliance however we did find a handful of negative experiences that we feel are important to keep in mind. We should stress that these really are few and far between, but the ones we did see were mainly from customers frustrated at slow communication, whereas another highlighted 'loop holes' in their policy.

“A phone number that is not answered and keeps you hanging on for ever and website forms that won’t accept email addresses or let you move to the next form without it. A relflection of a shabby company and amateur communications 'skills.'

“Poor service, too many loop holes!”

“Very slow to reply to queries, expect you to do all correspondence and phoning. Dreadful overall will never use again...”

Again we should stress that customer reviews for Let Alliance's landlord insurance are overwhelmingly positive — the fact we struggled to find any less than perfect experiences is a good sign indeed!

How much is Let Alliance Landlord insurance?

We have compiled quotes for a 1 bedroom flat located outside of London in a mid-sized town, with a rebuild value of £200,000. We found that for a no-frills policy with buildings insurance and property owners liability of £5 million as standard, the quote we received from Let Alliance falls somewhere in the middle compared to the other providers we sampled. With a sample quote of £202, Let Alliance is slightly more expensive than the average quote cost of £180 (9% more expensive, in fact!).

chart comparing the costs of landlord insurance
Costs can really vary so it's important to check prices from multiple sources and understand what's included
Landlord insurance quote comparison for a 1 bedroom flat (£annual)


£264 (highest sample quote)











Let Alliance




Home Protect







£128 (lowest sample quote)

Alan Boswell

£112 (highest sample quote)



Alan Boswell

£56 (lowest sample quote)

As always, your rates will certainly vary from company to company compared to those sample quotes above.

What with Let Alliance receiving an 'average' rating for features, it is reassuring that the price largely appears to reflect this. Let's take a closer look at what is and isn't included as standard in Let Alliance's landlord insurance cover to see if it really does give you what you pay for.

What is/isn’t covered by Let Alliance's Landlord insurance?

Let Alliance includes a range of different types of cover in their standard landlord insurance policy, and for a relatively average price you are getting a surprisingly good package! Here is some of what is available as standard in their buildings and contents policy:

  • Buildings insurance: covers the cost of repair if your property is damaged as a result of events such as fire, smoke, explosion, lightning, storm and flood. This also covers any damage or loss as a result of theft or attempted theft, subsidence, landslip or heave. Up to £500,000 buildings sum insured as standard or up to £1 million on request.
  • Landlords contents: if any of the contents you provide to your tenants are lost or damaged as a result of any of the events above (as well as any others outlined in your policy) this will cover the cost of repairing or replacing these (up to £50,000).
  • Loss of rental income and alternative tenant accommodation: similarly to the above, if you end up losing rent due to the fact your property has been made uninhabitable, Let Alliance will also protect you against these losses as well as the cost of providing suitable alternative accommodation for your tenants until your property has been made habitable again. Note, Let Alliance caps this at 20% of the buildings sum insured, for up to 12 months.
  • Accidental damage: note, this applies only fixed glass, sanitary fixtures and ceramic hobs
  • forming part of the building as well as underground pipes, cables and services of your rental property for which you are responsible.
  • Landlord liability (£5m): this will cover the costs if a third party makes a claim against you for suffering sickness, injury or if their property is damaged as a result of your actions or your property.
  • Replacement locks (£1,000 limit): as standard, Let Alliance will cover the cost of replacing locks and keys as a result of theft or loss.

If a landlord has employee's, the requited-by-law employer's liability insurance is also included, up to £10,000,000.

Optional add-ons

  • Accidental damage to landlord contents: if the property structure or any contents you supply for your tenants is damaged by accident, this type of cover will help with the costs of replacement or repair. For example, if a tenant spills red win over the fitted carpet in your rental property leaving a large stain, this type of cover will apply.
  • Malicious damage by tenants: if a tenant intentionally loses or damages your property or any contents that you supply, Let Alliance will cover the costs associated with repair and or replacement.
  • Landlord home emergency cover (limit of £500 per claim): in the event of an emergency Let Alliance will offer cover for call-out costs, labour and parts required to resolve the issue. This applies to events such as gas and electricity system failure, boiler breakdown, damage, blockage, breakage or flooding to plumbing and drainage as well as damage or failure of external doors, windows or locks. Read here for more information.
  • Landlord rent guarantee and Landlord legal expenses (up to £50,000): landlord rent guarantee insurance will cover you if a tenant is unable to make rental payments regardless of whether your property is habitable or not (e.g. if the tenant has recently lost their job). Let Alliance will also cover costs associated with breaches of the tenancy agreement by the tenant, including expired section 21 notices. Note — this is limited to £3,500 per month and certain conditions apply, e.g. sufficient pre-tenancy reference checks in place. Let Alliance will also provide access to a legal advice helpline as well as covering the cost of unexpected legal fees associated with e.g. repossession, rent recovery, damage to your property, nuisance and trespass.

Exclusions: What isn’t included?

As with almost any type of insurance, landlord insurance often contains some exclusions that are good to be aware of so you don’t get caught out. Let Alliance is no different so we’ve outlined a few key ones below:

  • Any damage or events that you were aware of before the policy start date: a common exclusion that is often missed, so make sure you triple check when your cover officially starts!
  • War, pollution, nuclear attacks etc.: If your property is damaged as a result of events associated with these events (e.g. if, rather unfortunately, your property suffers damage from a nuclear attack) you will not be covered
  • Any damage resulting from faulty design, materials or poor workmanship
  • Any gradually occurring damage i.e. natural wear and tear or damage that would be expected as a result of aging
  • Damage caused by frost, damp, dry-rot
  • Damage caused by pets or other animals

Another key point to remember as a landlord of a rented property is that if your property is unoccupied for longer than the period of time outlined in your policy any damage or losses that occur within this time will often not be covered by your insurer.

The policy we received from Let Alliance offers an unoccupancy period of up to 90 days (longer than many other insurers!) but we always recommend minimizing the length of time your rental property is vacant regardless to avoid the risk of theft or burglary.

How does Let Alliance Landlord Insurance Compare to Competitors?

To better understand the value of Let Alliance Landlord insurance you need to look at it in the context of other available options. We compared it to other plans in the market so you can see which may be more suitable for you.

Let Alliance Landlord Insurance vs Direct Line Landlord Insurance

Direct Line is one of the UK’s largest and most reputable insurers, with one of the best landlord insurance products on the market. With over 250,000 existing landlord insurance policy holders it is certainly a popular choice and has won multiple awards to boot. Its comprehensive cover includes buildings, contents and landlord liability included as standard.

However, just like Let Alliance Direct Line offer a range of optional add-ons such as malicious damage by tenants, loss of rental income and legal expenses meaning you can curate the right policy for your needs. Direct Line also offer some discounts for new and existing landlords, such as a 10% multi-property discount if you’re looking to insure 15+ properties!

Bottom Line: If you’re looking for award-winning coverage from a reputable insurer then Direct Line may be another option to consider — their extensive range of policy add-ons also gives you the freedom to tailor your policy to suit your specific needs.

Let Alliance Landlord Insurance vs LV= Landlord Insurance

One of the UK’s leading providers, LV= specializes in many different insurance areas. This multi-award winning provider receives glowing customer feedback so is certainly a firm favourite amongst experts and customers alike. Not only that, its cover is higher rated, meaning it’s considered to offer than the market average.

Though some customers have noted higher renewal fees and lack of rewards for loyal customers, we found LV= to be one of the cheapest providers we sampled from so it might be worth taking a look. Even with its low price LV=’s coverage certainly packs a punch — its extensive cover includes £5m landlord liability, accidental damage, malicious damage by tenants as well as loss of rental income as standard.

Bottom Line: Don’t be fooled by the low premiums, LV= is certainly an option for price-savvy landlords looking for a value offer without compromising on cover.

Let Alliance Landlord Insurance vs Alan Boswell Landlord Insurance

One of the most affordable insurers we sampled from, Alan Boswell certainly doesn’t lack in its cover. As standard, they cover many of the ‘essentials’ included buildings, contents, landlord liability, employer's liability as well as accidental damage and malicious damage by tenants!

That being said, for landlords looking for rent guarantee, legal expenses or landlord home emergency insurance — this will come at an extra cost. However, with excellent expert and customer ratings across the board and a low sample price to boot… it’s certainly worth considering.

Bottom Line: our research found Alan Boswell to offer excellent coverage at a fraction of the price, making it one of the best landlord insurance offers we have come across. For landlords looking for a value offer that is trusted by experts and customers alike, Alan Boswell may be the landlord insurance provider for you.

How to make a claim on Let Alliance Landlord insurance

Let Alliance is slightly different to some of its competitors in that it works with a panel of insurers who underwrite their policies. The concept of underwriting is slightly confusing but in essence the insurer that underwrites your policy ultimately decided who and what is covered, and at what cost.

For this reason you will deal directly with the provider named on the statement of your insurance should you wish to make a claim on Let Alliance's landlord insurance so make sure you are familiar with who this is.

You can find all the information you need on Let Alliance's website, but we’ve listed them below as well for your reference.

  • UKGI Policies: 0292 055 8766
  • Ageas Policies: 0345 322 0124
  • NIG Policies: 0344 856 2491
  • Keelan Westall PEN Underwriting Policies: 01420 470548
  • PIUA Underwriting Landlords B&C Policies: 0345 0744 773

You can also contact Let Alliance directly through their Landlords’ Buildings & Contents Insurance customer service team: 01244 421 999 (open Mon-Fri, 9am-5.30pm)

Before you decide to make a claim, we recommend that you read your policy wording carefully to ensure that you are indeed covered. If you are, you may be asked to provide certain details and documentation such as your policy number, photographic evidence of your loss or damage, receipts and invoices so it’s always a good idea to have these handy, or be prepared to acquire these if necessary to avoid delay.

Let Alliance landlord insurance: Discounts and savings

Let Alliance offers a range of discounts^ for landlords who wish to take out insurance for multiple properties. We've noted these discount rates below for your reference:

  • 3 to 20 properties = 5% Discount
  • 21 to 30 properties = 7.5% Discount
  • 31+ properties = 10% Discount

^Note these discounts were valid in August 2021—we don't see them listed as standard offering anymore but it's certainly worth trying to negotiate a discount with them if you have multiple rental properties.

If these discounts don't apply to you there are still many other simple ways you might be able to save some pennies. Luckily for you, we've compiled the ultimate guide full of tips on how to save money on your landlord insurance, and you can check this out here.

Emily Bunt

Emily is a psychology graduate from the University of Kent, who is currently contributing to the health insurance content at NimbleFins. She also works in healthcare strategy and planning at Lexica. Prior to this she worked in market research at Kantar, investigating consumer behaviour and decision making, as well as in a supporting role in the field of mental health. Learn more at LinkedIn.