Read about Sterling to see if it might be the right car insurance broker for you. Find out how Sterling compares and how existing policyholders rate their customer service. For a quick quote from up to 100 brands including Sterling Owners Club, click the blue "Get Quotes" button below.
In This Review
- Sterling Car Insurance: Overall Review
- Customer Reviews and Ratings
- Phone numbers and policy documents
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^51% of consumers could save £264 on their car insurance
^The saving was calculated by comparing the cheapest price found with the average of the next four cheapest prices quoted by insurance providers on QuoteZone/Seopa Ltd’s insurance comparison website (based on representative cost savings data for November 2019). The savings you could achieve are dependent on your individual circumstances.
Sterling Car Insurance Overall Review
Sterling is a broker so they will try to find you the best price from their selection of partners, which includes some of the biggest UK car insurance companies such as Ageas, Aviva, AXA and LV. Here is a list of some of the dozens of car insurance brands they work with:
- Trinity Lane
- XS Direct
Interestingly, while you'll see Sterling on comparison sites such as our parter QuoteZone, they say you'll get the best deal by calling in to their sales lines (0344 381 9990)—in many other areas of life, you get the best deal online. If you have time and are very price sensitive, it may be worth getting quotes online AND over the phone and seeing which is better for you.
In terms of features, what you get will depend on which company underwrites your policy. However, Sterling offers lots of features as add ons, which means you can customise your policy to your needs, to a large extent.
Since Sterling is a broker that deals with many different insurers, customers might get different features depending on which company has underwritten their policy. Here are some of the add ons they offer:
|Optional add ons|
|Key cover||from £17|
|Personal possessions||from £26|
|Legal support||from £19|
Sterling Car Insurance Customer Service Reviews and Ratings
Sterling has been rated with 4.1 out of 5 stars on Trustpilot—quite a high rating for car insurance, but the rating only reflects 130+ reviews which is quite a small number. More than half of reviewers rated Sterling as "Excellent". As a test, we called in to ask a few questions about discounts and found that not only did we get through to a customer service rep instantly, but that the rep was very helpful and polite.
|Sterling Insurance Trustpilot Customer Ratings|
|Trustpilot customer service rating||4.1 out of 5|
We also scoured the Trustpilot reviews to try to spot any consistent complaints that could be an issue and to see what people like about Sterling. Here's a sample of what we found. Positive reviews are frequently about the low prices and helpful call centre staff:
"We rang up, to arrange my first car insurance as a "L" driver, the lady I spoke to was extremely helpful, and informative, giving me advice that I was not aware of. She was so helpful I wouldn't think twice about recommending this instance company."
"A very easy experience with very helpful emails and tips. The online page is uncluttered and to the point. The insurance prices are excellent."
The negative customer reviews covered a lot of territory, with a number on the topic of price rises and difficulty with the set up process (e.g., getting your NCD accepted). Here are a few samples:
"Set up process doesn’t work smoothly. Website log on also didn’t work. And had problems getting paperwork accepted. All in all quite poor service."
"First was informed that my annual cost would be 800 GBP, which was why I accepted the offer. A few weeks later it was changed to 1700 GBP—really and disappointing."
Sterling Car Insurance Discounts
Sterling offers many car insurance discounts that you'd find elsewhere in the market, such as money off for safe driving, no claims discounts and paying in full each year. Additionally, there are some other ways to save with Sterling such as a limited mileage policy for those who don't drive a lot.
|No Claims Bonus||You may be able to transfer a NCB built up elsewhere to your new policy|
|Limited mileage policy||A limited mileage policy can save you money if you're a low mileage driver|
|Car security||Adding security alarms, electronic immobilisers and/or trackers can lower your insurance premium|
|Car storage||Keeping your car in a locked garage at night helps protect it from theft and should lower your premium|
|Multicar policy||If you own more than one car, insuring all of them on one policy might lower the amount you pay overall|
|Telematics||A black box for new drivers might lower your rate|
|Join a club||Owners Club members might make additional savings up to 20%!|
|Pay upfront||Pay your full premium at the start of the policy to save money (variable APR)|
|Buy your policy early||Buying your policy a few weeks ahead of the start date can generally save you money|
Cancellation & Administration Fees
As a broker, Sterling will charge administration fees for arranging or renewing a policy, making changes, cancelling your policy, etc.—these are in addition to any fees charged by the underwriter.
|Arranging or renewing a policy||up to £100|
|Changes due to nondisclosures or misrepresentation at time of the quote and/or policy inception||£35|
|Arranging collection of bad debts||£35|
|Processing uncleared cheques||£30|
|Cancelling policies within the 14-day cooling off period||£30|
|Cancelling policies after the 14-day cooling off period||£30|
|Making changes to your policy||£30|
Important Sterling Car Insurance Phone Numbers
Sterling customer service is available over the phone on Monday - Friday from 9am - 5:30pm and Saturday from 9am - 2pm—they're not open on Sundays.
|Sterling Car Insurance Contact Numbers|
|Customer Services||0344 381 9990|
|Claims||0344 381 9350|
Types of Car Insurance Available from Sterling
- Green Card Insurance
- Learner Driver Insurance
- Car Insurance for Mature Drivers
- Short Term Car Insurance
- Young Driver Insurance
- Banger Rally Car Insurance
- Campervan Insurance
- Expat Car Insurance
- Modified Car Insurance
- Motorhome Insurance
- Mini Insurance
- Smart Car Insurance
- Trailer Insurance
- Volkswagen Car Insurance
- Walkabout Insurance
- Q: Is Sterling car insurance any good?
- A: Sterling works with some of the best and cheapest car insurance brands in the UK, and offers solid customer service.
- Q: why is Sterling Insurance so cheap?
- A: If you find Sterling offering a cheap quote and are wondering why, remember that they work with dozens of car insurance partners. As a result, even if some insurers would offer unattractive premiums for your application, Sterling may be able to find a brand able to offer a lower price to you.
- Q: What is Sterling owners club insurance?
- A: Sterling offers discounts of up to 20% for members of an owners club. The discount depends upon the insurer, not the club. You can pretty much get the discount if you join any type of car club, even on Facebook.
- Q: Does Sterling do gap insurance?
- A: We don't see any gap insurance offering on their website.
- Q: Does Sterling do multicar insurance?
- A: Sterling may be able to get you a discount on a second car, but it will depend on the underwriter.
Those getting insurance through Sterling can be insured by a number of different insurers. Here you can find the policy wording depending on which insurer underwrites your policy—we always recommend reading the policy documents before signing up.
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