Vavista Car Insurance Review: The Right Cover for You?

Vavista Car Insurance Review: The Right Cover for You?

Vavista is a broker with good customer service that works with smaller underwriters.

Good for

  • Good customer reviews
  • Good coverage

Bad for

  • Customer service closed on Sundays
  • Higher administration fees

Editor's Rating

4.0/5.0

The guidance on this site is based on our own analysis and is meant to help you identify options and narrow down your choices. We do not advise or tell you which product to buy; undertake your own due diligence before entering into any agreement. Read our full disclosure here.

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Read about Vavista to see if it might be the right car insurance broker for you. Find out how Vavista compares and how existing policyholders rate their customer service.

In This Review

Vavista Car Insurance Overall Review

Vavista offers all three types of cover (comprehensive, third party only and third party, fire and theft)—comprehensive is the best kind, as it offers the most coverage. Car insurance policies are now underwritten by a single insurer, Watford Insurance Company Europe Limited (not one of the largest car insurance companies in the UK).

You can get a quote directly from Vavista or from a comparison site such as our parter QuoteZone.

Those with expensive cars should look elsewhere are Vavista will only insure cars valued at up to £50,000. And drivers up to age 74.

Vavista sells comprehensive cover from a few different insurers, so customers might get different features depending on which company has underwritten their policy. Be sure to read your policy wording in full to understand the cover before you buy.

Vavista Car Insurance Customer Service Reviews and Ratings

Vavista has been rated with 4.7 out of 5 stars on Reviews—a great rating for car insurance, from over 3103 customers.

Vavista Ratings & Customer Reviews
Reviews.co.uk customer service rating4.7 out of 5

Here is a sample of customer comments left online:

"Very accommodating and helpful, had to make an amendment 24 hrs after choosing Vavista as my car insurance and they were happy to help. Very impressed so far and would recommend to anyone looking for value for money these days."

"Very fast and affordable service, a lot cheaper than my previous insurance."

"Excellent customer service. I would highly recommend Vavista for your car insurance needs. They are so good that I have stayed with them for my second year running. Vavista car insurance was the best and most affordable on the market given how expensive the cost of living is. A Huge thank you from me."

"Easy to use website and tools made the process of getting car insurance easy! Reasonable price and great range of options. Would recommend."

"Really easy to use and cheapest on comparison sites, all information delivered via email and online portal is straightforward, love the fact that a tree is planted too! Highly recommended!"

But not everyone has a glowing experience. Here's one example:

"I sent an email to cancel the auto-renewal of my car insurance and they confirmed to me that they have cancelled it. However, the money was still taken and they have collected the car insurance premium for an entire year although it has been cancelled! When I contacted them for a refund they forwarded my query to the cancellation team with no apology or anything, and I have been waiting since then!"

Cancellation & Administration Fees

As a broker, Vavista will charge administration fees for arranging or renewing a policy, making changes, cancelling your policy, etc.—you may also need to pay a fee to the underwriter. Those needing to make a change such as changing address may save money by making the change online through the customer portal.

Administration Fees
Policy arranging or renewaldepends on underwriter
Mid-term adjustments prior to inception£25
Mid-term adjustments after inception£50
Mid-term adjustments processed on our Online Portal£35
Direct Debit arrangement£0
Non-standard letters£10
Cancellation prior to inception£25
Cancellation up to 14 days£35
Cancellation after 14 days£75

Important Vavista Car Insurance Phone Numbers

Vavista customer service is available over the phone on Monday - Friday from 9am - 5:30pm and Saturday from 9am - 2pm—they're not open on Sundays.

Vavista Car Insurance Contact Numbers
Customer Services0344 776 8382
Sales0344 776 8381
Renewals0344 776 8383
24/7 Helplines
Claims0344 8409 537

Policy Documents

Current or prospective Vavista customers can read the policy wording to learn about the details of exclusions and coverage—each underwriter has a different policy wording.

Other Car Insurance Reviews

If you'd like to compare Vavista to other car insurance companies, see our other car insurance reviews below:

Erin Yurday

Erin Yurday is the Founder and Editor of NimbleFins. Prior to NimbleFins, she worked as an investment professional and as the finance expert in Stanford University's Graduate School of Business case writing team. Read more on LinkedIn.

Comments

The guidance on this site is based on our own analysis and is meant to help you identify options and narrow down your choices. We do not advise or tell you which product to buy; undertake your own due diligence before entering into any agreement. Read our full disclosure here.

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