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Read about Vavista to see if it might be the right car insurance broker for you. Find out how Vavista compares and how existing policyholders rate their customer service.
In This Review
- Vavista Car Insurance: Overall Review
- Customer Reviews and Ratings
- Phone numbers and policy documents
Vavista Car Insurance Overall Review
Vavista offers all three types of cover (comprehensive, third party only and third party, fire and theft)—comprehensive is the best kind, as it offers the most coverage. As a broker, Vavista works with three underwriters for their comprehensive cover. For reference, none of them are amongst the largest car insurance companies in the UK:
- Southern Rock
You can get a quote directly from Vavista or from a comparison site such as our parter QuoteZone.
Those with expensive cars should look elsewhere are Vavista will only insure cars valued at up to £50,000.
While Vavista sells comprehensive cover from three different insurers, customers might get different features depending on which company has underwritten their policy. However, policies generally include most of the "must have" features as recommended by the Money Advice Service.
This is a high-level summary for policies bought direct from By Miles through their website—remember, these are always subject to conditions and exclusions, which you can read about in the policy documents.
|How Good is By Miles Car Insurance?||A Good Policy Includes||Does By Miles Deliver?||By Miles Comprehensive Black Box Coverage|
|"Must Have" Features|
|Windscreen||Full repair or replacement||Included|
|Belongings||£200+||Covered, but limits may vary|
|Keys||£300+||For theft only, if it can be established that whomever has the keys knows where your car is kept|
|Protected NCD||2 times in 3 years (standard or optional extra)||If you buy the add on (minimum of 4 years no claims discount required)|
|Car recovery after accident||Included||Included|
|Courtesy car (repairs)||Minimum 14 days||Included|
|Repairs guaranteed||12-month guarantee||5 year guarantee|
|"Should Have" Features|
|New car replacement||Theft or damage at least 60% of list price; cars up to 12 months old||Yes, but cost of repair/list price cutoff varies by insurer|
|Stereo and satellite nav||Market value for manufactur fitted||Included|
|Alternative transport & Hotel after accident||£250+||Amount may depend on underwriter (£200 Sabre)|
|24-hour emergency helpline||Standard||Included|
|Courtesy car (total loss or theft)||Standard or add-on extra||If you buy the add on|
|Motor legal expenses||Standard or add-on extra||Included or available as add on|
|Breakdown cover||Standard or add-on extra||If you buy the add on|
|"Could Have" Features|
|Same cover in EU||Standard or add-on extra||Time limit depends on underwriter|
|Child car seat replacement after accident, theft, fire||Ideally replaced even if no visible damage||Included|
|Larger/premium courtesy car||Standard or add-on extra||Not available|
|No fault NCD protection||Standard||Not available|
|Uninsured driver NCD protection||Standard||Included|
|Cancellation fee||No more than £50||Variable|
Vavista Car Insurance Customer Service Reviews and Ratings
Vavista has been rated with 4.5 out of 5 stars on Trustpilot—a pretty high rating for car insurance, from around 300 customers.
|Vavista Ratings & Customer Reviews|
|Trustpilot customer service rating||4.5 out of 5|
Cancellation & Administration Fees
As a broker, Vavista will charge administration fees for arranging or renewing a policy, making changes, cancelling your policy, etc.—you may also need to pay a fee to the underwriter. Those needing to make a change such as changing address may save money by making the change online through the customer portal.
|Policy arranging or renewal||depends on underwriter|
|Mid-term adjustments prior to inception||£25|
|Mid-term adjustments after inception||£50|
|Mid-term adjustments processed on our Online Portal||£35|
|Direct Debit arrangement||£50|
|Cancellation prior to inception||£25|
|Cancellation up to 14 days||£35|
|Cancellation after 14 days||£75|
Important Vavista Car Insurance Phone Numbers
Vavista customer service is available over the phone on Monday - Friday from 9am - 5:30pm and Saturday from 9am - 2pm—they're not open on Sundays.
|Vavista Car Insurance Contact Numbers|
|Customer Services||0344 776 8382|
|Sales||0344 776 8381|
|Renewals||0344 776 8383|
|Claims||0344 8409 537|
Current or prospective Vavista customers can read the policy wording to learn about the details of exclusions and coverage.
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