Read about Vavista to see if it might be the right car insurance broker for you. Find out how Vavista compares and how existing policyholders rate their customer service.

In This Review

• Vavista Car Insurance: Overall Review
• Customer Reviews and Ratings
• Fees
• Phone numbers and policy documents

Vavista Car Insurance Overall Review

Vavista offers all three types of cover (comprehensive, third party only and third party, fire and theft)—comprehensive is the best kind, as it offers the most coverage. As a broker, Vavista works with three underwriters for their comprehensive cover. For reference, only one of them (Ageas) is amongst the largest car insurance companies in the UK:

You can get a quote directly from Vavista or from a comparison site such as our parter QuoteZone.

Those with expensive cars should look elsewhere are Vavista will only insure cars valued at up to £50,000.

Features

While Vavista sells comprehensive cover from three different insurers, customers might get different features depending on which company has underwritten their policy. However, is seems their policies generally include most of the "must have" features as recommended by the Money Advice Service.

This is a high-level summary for policies bought direct from Vavista through their website—remember, these are always subject to conditions and exclusions, which you can read about in the policy documents. The data below highlights features for comprehensive cover underwritten by Watford.

How Good is By Miles Car Insurance?	A Good Policy Includes	Does By Miles Deliver?	By Miles Comprehensive Black Box Coverage
"Must Have" Features
Windscreen	Full repair or replacement		Included
Belongings	£200+		Covered, but limits may vary (£150, Watford)
Keys	£300+		For theft only, if it can be established that whomever has the keys knows where your car is kept (£1,000, Watford)
Protected NCD	2 times in 3 years (standard or optional extra)		If you buy the add on (minimum of 4 years no claims discount required, Watford)
Car recovery after accident	Included		Included
Courtesy car (repairs)	Minimum 14 days		Included
Repairs guaranteed	12-month guarantee		5 year guarantee
"Should Have" Features
New car replacement	Theft or damage at least 60% of list price; cars up to 12 months old		Yes, but cost of repair/list price cutoff varies by insurer
Stereo and satellite nav	Market value for manufactur fitted		Included
Alternative transport & Hotel after accident	£250+		Amount may depend on underwriter (£150 Watford)
24-hour emergency helpline	Standard		Included
Courtesy car (total loss or theft)	Standard or add-on extra		If you buy the add on
Motor legal expenses	Standard or add-on extra		Included or available as add on
Breakdown cover	Standard or add-on extra		If you buy the add on
"Could Have" Features
Same cover in EU	Standard or add-on extra		Time limit depends on underwriter (30 days, Watford)
Child car seat replacement after accident, theft, fire	Ideally replaced even if no visible damage		Included (need receipt)
Larger/premium courtesy car	Standard or add-on extra		Not available
Uninsured driver NCD protection	Standard		Included
Cancellation fee	No more than £50		Variable

Vavista Car Insurance Customer Service Reviews and Ratings

Vavista has been rated with 3.8 out of 5 stars on Trustpilot—a great rating for car insurance, from over 2,000 customers.

Here is a sample of customer comments:

"Excellent customer service. I would highly recommend Vavista for your car insurance needs. They are so good that I have stayed with them for my second year running. Vavista car insurance was the best and most affordable on the market given how expensive the cost of living is. A Huge thank you from me."

"Easy to use website and tools made the process of getting car insurance easy! Reasonable price and great range of options. Would recommend."

"Really easy to use and cheapest on comparison sites, all information delivered via email and online portal is straightforward, love the fact that a tree is planted too! Highly recommended!"

But not everyone has a glowing experience. Here's one example:

"I sent an email to cancel the auto-renewal of my car insurance and they confirmed to me that they have cancelled it. However, the money was still taken and they have collected the car insurance premium for an entire year although it has been cancelled! When I contacted them for a refund they forwarded my query to the cancellation team with no apology or anything, and I have been waiting since then!"

Cancellation & Administration Fees

As a broker, Vavista will charge administration fees for arranging or renewing a policy, making changes, cancelling your policy, etc.—you may also need to pay a fee to the underwriter. Those needing to make a change such as changing address may save money by making the change online through the customer portal.

Important Vavista Car Insurance Phone Numbers

Vavista customer service is available over the phone on Monday - Friday from 9am - 5:30pm and Saturday from 9am - 2pm—they're not open on Sundays.

Policy Documents

Current or prospective Vavista customers can read the policy wording to learn about the details of exclusions and coverage—each underwriter has a different policy wording.

Other Car Insurance Reviews

If you'd like to compare Vavista to other car insurance companies, see our other car insurance reviews below: