Co-op Home Insurance Review 2020

Co-op Home Insurance Review 2020

Cheaper quotes than many competitors, but coverage limits are more restricted.

Good for

  • Legal cover included as standard

Bad for

  • Lower Home Emergency call out cover (only £250)
  • Max rebuild costs of £500,000

Editor's Rating

3.5/5.0

The guidance on this site is based on our own analysis and is meant to help you identify options and narrow down your choices. We do not advise or tell you which product to buy; undertake your own due diligence before entering into any agreement. Read our full disclosure here.

Cheap Home Insurance in Your Area

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Is Co-op home insurance any good? Quotes may seem competitive but there may be better home insurance companies out there.

In This Review

Co-op Home Insurance Review: What You Need to Know

Co-op Home Insurance may be competitively priced, but customer reviews aren't great and they only have a 3-star Defaqto rating.

We like that there is some level of Accidental Damage cover included as standard to protect (as part of Contents cover) non-portable TV's, computers, DVD, AV equipment, fixed glass in furniture, fish tanks, mirrors and ceramic in hobs, plus (as part of Buildings cover) underground pipes, drains and cables, fixed glass, sanitary fittings, ceramic in hobs and solar panels. Accidental damage cover for events like wine spills on the carpet or drilling through a cable costs extra.

Co-op's optional Home Emergency cover also costs less than average, with a particularly interesting price in the first year—only around 12 pence! In the second year, expect to pay around £16, then £25.50 in the third year. However, Co-op's HomeRescue cover will pay only £250 per call out. Typically, call out charges are reimbursed up to £500 with Home Emergency cover. You get what you pay for.

Co-op has a buildings replacement cost limit of £500,000, which is lower than you might find elsewhere in the market. The typical level of buildings cover for UK home insurance policies is either £1,000,000 or an unlimited amount. Whether or not the Co-op limit is enough for you depends on the rebuild cost of your home. Find your rebuild cost here.

Plans include legal fee cover up to £50,000 for legal costs such as personal injury and contract disputes. While it's nice that this is included as standard, it is less cover than you can get on other home insurance products in the market.

Finally, you may find that Co-op won't quote you for home insurance. We tested out their website and found they were unable to provide quotes for some of our sample profiles. If you don't want to waste your time you might prefer to use a comparison site like our partner QuoteZone to get quotes from dozens of providers in just a few minutes.

Cheap Home Insurance in Your Area

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Co-op Home Insurance Key Facts

  • One, simple plan
  • Building rebuild cost maximum £500,000
  • All policies include Legal and limited Accidental Damage cover
  • Lower coverage limits for home emergencies, legal and buildings replacement
  • Can add more comprehensive Accidental Damage, Home Emergency and Personal Possessions cover

Optional Extras

To enhance your home insurance cover, you can add optional extras to a Co-op home insurance policy.

Home Emergency Cover: HomeRescue Plus assistance to help with emergencies such as boiler breakdowns (but they won't pay anything towards replacing a boiler), plumbing problems, loss of keys, pest infestation, etc. Maximum of £250 including VAT per event (many competing brands give 2X as much home emergency cover).

Personal Possessions Cover: Protects your belongings that you take out of the house against loss, theft and accidental damage. Cover available from £2,500 to £12,500.

Enhanced Accidental Cover for buildings: e.g., DIY accidents like putting your foot through the attic floor or drilling through a pipe or cable.

Enhanced Accidental Cover for contents: e.g., paint spill on a new carpet or dropping an ornament. Note: damage by pets is not covered. (In contrast, damage by pets is covered on Enhanced Accidental Cover with LV=. (Read our LV= home insurance review.)

Co-op Home Insurance Customer Reviews, Complaints and Ratings

Sainsbury's Bank has earned 3.57 stars out of 5 by customers on Reviews.io, which reflects all of their insurance products including car, home, pet, travel, life, business, etc. We've scoured the reviews looking for comments on their home insurance specifically. Here are some real-life customer complaints:

"Despite no recent claims and a ncd of 40% I have been quoted a renewal figure in excess of £780 per annum for the same level of cover and they are unable to tell me the reason for the 150% plus increase."

"Had legal cover with home insurance but they would not allow us to claim and refused to send written details of why not, even though that is a legal requirement... We had consulted a barrister and had a high chance of winning the case but they were not interested and refused outright."

"Three weeks after we paid, Co-op cancelled our home insurance as we had "too many previous claims recorded with CUE" which we hadn't told them about. My wife had phoned the previous insurer a few times in the past for advice and every time it was recorded as a £0.00 claim."

"Read the small print first before you get a policy with co-op. Not like the old family orientated co-op used to be."

Co-op Insurance Home Insurance is rated 3 stars out of 5 by Defaqto for features on buildings insurance and 4 stars for contents insurance.

Co-op Home Insurance Price Comparison

We found that Co-op's home insurance policy starts off roughly low-to-mid market. Co-op plans do not include extended Accidental Damage, Home Emergency cover or Personal Possessions cover—adding some of these features (with £2k of Personal Possession cover) onto a basic policy increase your premium around £75+ the first year to £90-£100+ in subsequent years (due to HomeRescue discounts available the first year).

The chart below shows sample quotes for a 35-year-old policyholder living in a mortgaged, 3-bedroom property an SN postcode, who has 5 years of no claims. Insurance quotes can vary significantly from day to day and according to your individual details, so please just use the following data for educational purposes only; your quotes may reflect a large degree of variation. Policies below all have a £100 excess.

chart comparing Co-op home insurance premiums costs to market averages
Here's how Co-op home insurance prices compare to market average premiums

Co-op gives the option to choose an excess of £50, £100, £150 or £300. A policy with a higher excess will have a lower premium, because you're committing to pay more towards any valid claims. While a lower premium is certainly enticing, before signing up for a policy with a higher excess be sure you're able to cover the excess in the event of a valid claim.

Co-op Home (Buildings and Contents) Insurance Add-On Costs

Here are estimated costs of add-on extras for a mortgaged, owner-occupied, 3-bed property in an SN postcode when you buy an Co-op buildings & contents home insurance policy. It can be useful to have an idea of the approximate cost of these optional features when you're deciding what cover to buy.

Co-op Home Insurance ExtrasEstimated Cost
Accidental Damage - Buildings£27.91
Accidental Damage - Contents£15.74
Accidental Damage - Buildings & Contents£43.65
Home Emergency Cover£0.12 (approximately £16 second year, £25.50 third year)
Personal Possessions (£2.5k)£32.32
Personal Possessions (£5k)£45.33

Co-op Home Insurance Notable Exclusions

Co-op home insurance exclusions include (but are not limited to) damage to fences, gates or hedges, loss or damage if you've been away for 60 days or more (occasional visits don't count), frost damage, damage by pets, subsidence (due to coastal or river erosion, settlement, faulty workmanship, etc.), etc.

A few exclusions stood out to us as particularly mentionable. You may want to keep them in mind if you go with Co-op or as you're comparing different home insurance plans. It's always a good idea to read through the full list of exclusions in the policy documents as we've only mentioned some exclusions here and others may be more relevant to you.

  • 1. For policies including Personal Possessions cover, theft from a vehicle is only included if the item is hidden from sight in a locked boot or a closed glove box, and the car doors and windows are securely locked—note, the policy documents do not specify a "theft from vehicle" limit (we frequently see a £1k or £2k limit from many other insurers).
  • 2. Those who go abroad for more than 60 days at a time (perhaps to a second, holiday home) won't have cover for escaping water or oil, theft, vandalism, freezing of fixed water/heating system/fixed domestic appliance, fixed glass/sanitary fittings/mirrors, food in the freezer, contents in garden, etc.
  • 3. Doesn't cover loss or damage during household removals to valuables/clothing or any loss or damage caused by theft/attempted theft unless access to from furniture depository gained by violent and forcible means.
  • 4. Plants, trees and shrubs in the garden are not covered.

No Claims Discount

Co-op offers a No Claims Discount on Buildings and Contents insurance. Personal Possessions, Legal Expenses and HomeRescue Plus are not eligible for a No Claims Discount—this means that any claim you make under these areas of cover will not affect your No Claim Discount under Buildings and Contents. The Co-op NCD works according to the following details:

No Claims Discounts Scale
NCD increases with each claim free year from Nil to:10%15%20%30%40%

One claim will lose one year’s No Claim Discount (e.g., 40% drops to 30%, etc.), two claims will lose two years’ No Claim Discount (e.g., 40% to 20%, etc.) and three claims will reduce your No Claim Discount to Nil, regardless of your previous discount. Once you hit the maximum 40% No Claim Discount on either Buildings or Contents, you can request protection for your No Claim Discount for that section, for an additional cost.

Co-op Buildings & Contents Insurance: What's Covered?

Co-op cover protects against calamities such as fire, explosion, lightning, earthquake, smoke, frost, attempted theft, storm, flood, escaping water and oil, subsidence (depending on cause, etc.), etc.

Co-op Home Buildings Cover Limits

Summary of Co-op Buildings Cover
Loss or damage from specific events e.g. fire, theft, storm, flood, subsidence and escape of waterUp to £500,000 rebuilding costs
Accidental damage e.g. putting your foot through a ceilingOptional
Property owner’s liabilityUp to £2m plus legal costs
Loss of rent and the cost of alternative accommodationUp to £50,000
Accidental breakage of fixed glass in doors, windows and greenhouses, sanitary fittings and solar panelsIncluded
Cover for tracing and accessing water or oil leaksUp to £5,000
Damage caused by the fire brigade, police or ambulance service while entering the home to get emergency accessUp to £1,000
Accidental damage to underground pipes, drains and cablesIncluded
Cover for domestic outbuildings, including sheds, garages and greenhousesIncluded
Architects’, surveyors’, consultants’ and legal fees; costs of debris removalIncluded
Legal expenses coverUp to £50,000 as standard
Legal advice helplineIncluded
HomeRescue Plus coverOptional
HomeRescue helplineIncluded

Co-op Home Contents Cover Limits

Summary of Co-op Contents Cover
Loss or damage from specific events e.g. fire, theft, storm, flood, subsidence, escape of waterUp to the sum insured on contents†
New for old replacement of items (except household linen and clothing)Included
Theft from domestic outbuildingsUp to £2,000
Accidental damage e.g. spilling paint on a carpetOptional
Personal and occupier’s liabilityUp to £2m plus legal costs
Tenant’s liabilityUp to 20% of the sum insured on contents
Loss of rent and the cost of alternative accommodationUp to 20% of the sum insured on contents
Office equipment in the home e.g. computers, office furniture, fax machines, printersUp to £5,000
High risk items e.g.. jewellery, computers, watches, TVs, cameras (max £2,000 per article, pair, set or collection)Select either £6,000, £9,000, £12,000 or £15,000
Loss of money and fraudulent use of credit cards following theft from homeUp to £500
Contents and plants in the gardenUp to £500
Food in the freezerUp to £1,000
Replacement door locks following loss or theft of door keysUp to £500
Accidental damage to computer equipment (not portable items such as laptops), TVs, audio video and DVD equipment, digital receivers and recordersIncluded
Accidental breakage of mirrors, fixed glass in furniture and ceramic in hobsIncluded
Visitors’ personal belongings (per visitor)Up to £500
Student belongings whilst temporarily away from the homeUp to £5,000
10% contents increase around religious events or festivals and family weddings, civil ceremonies or birthdaysIncluded
Loss or damage to contents caused during professional household removalIncluded
Cost of preparing new title deeds due to loss or damageUp to £500
Loss of oil or metered waterUp to £1,000
Unspecified Personal Possessions coverOptional (Choose £2,500, £5,000, £7,500, £10,000 or £12,500)
Specified Personal PossessionsOptional (Limit up to £5,000 per item)
Legal expenses coverUp to £50,000 as standard
Legal advice helplineIncluded
HomeRescue Plus coverOptional
HomeRescue helplineIncluded

If you opt for Personal Possessions cover, you're able to specify personal possessions worth more than £2,000 on your policy. In terms of cover for personal property items worth under £2,000, the following limits apply:

Unspecified Personal Possessions Limits
£2,000 for any one article, pair, set or collection
£1,000 for any one pedal cycle, wheelchair, invalid carriage and its accessories
£1,000 in total for sports equipment
£250 for loss of or damage to mobile phones (plus up to £25 for lost calls)
£500 for loss of money
£500 for the fraudulent use of any credit cards

FAQs

Co-op home insurance policies and home legal expenses cover are underwritten by CIS General Insurance Limited. HomeRescue Plus home emergency is provided by AXA Assistance (UK) Limited.
To cancel Co-op home insurance call 03457 46 46 46 or write in. Cancelling after 14 days means you'll get a refund for the time on cover you haven't used at short-period rates (e.g., a 40% refund when you cancel at 6 months).
You can save 20% on your home insurance policy when you buy online. But beware that if you don't buy right away, the 20% discount might not appear when you retrieve an existing quote. It seems there's a glitch with their website. This discount only applies your first year and is not applied to HomeRescue or Personal Possessions cover.

Other Useful Information

Erin Yurday

Erin Yurday is the CEO, Co-founder and Editor of NimbleFins. Prior to NimbleFins, she worked as an investment professional and as the finance expert in Stanford University's Graduate School of Business case writing team.

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