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In This Review
- Overall M&S Home Insurance Review
- M&S Home Policy and Coverage Options
M&S Home Insurance Review: What You Need to Know
M&S Home Insurance can be a good option for those who value quality over price—Marks and Spencer plans are not for those looking for the cheapest home insurance deal. Our pricing analysis found that M&S Standard plans cost around 30% more than average, but policyholders can benefit from a host of perks not offered on some other home insurance plans.
For instance, Contents cover will replace items on a new-for-old basis (including clothes), plants in the garden and pairs/sets; you get up to 90 days away before your home is considered "unoccupied"; M&S will pay to have your locks replaced in the event of lost keys; and optional HomeServe cover will contribute £500 to boiler replacement in the event it fails and is too costly to repair.
Differences Between Standard and Premier Plans Besides higher limits, Premier plans offer a number of additional benefits when compared to Standard plans. For instance, Premier plans are protected on an "all risks" basis which means all loss and damage is covered unless it was explicitly excluded in the Policy Booklet. Standard plans are not "all Risks" so you are only protected against specific events listed in the Policy Booklet. Another difference between Standard and Premier plans is that storm damage to fences and gates is covered on Premier plans, but not on Standard plans.
When it comes to Accidental Damage, Premier plans automatically include full cover to provide protection against events from spilled wine on the carpet to a broken shower screen to putting a foot through the floor. Standard cover provides partial Accidental Damage cover to specific items (e.g., fixed glass and sanitary fittings in the home) and full Accidental Damage is available as an optional cover for an extra cost.
No Claims Discount No Claims Discount (NCD) protection is an option available on both plans for an added cost. You're eligible for NCD protection if you have 5 years no claims discount as calculated by M&S and you've been claim free for at least the last 3 years. With the NCD protection you can claim up to twice in five years without losing your no claims discount or affecting your premiums as a direct result of a claim.
Moving House? For those moving house within the British Isles through professional movers, M&S contents cover will protect against financial loss due to accidental damage or theft during the move, including whilst in temporary storage for us to 7 days. However, note that personal money, jewellery, watches, items of gold or platinum, stamps and coins are not covered during household removals, so you'd be advised to watch out for those yourself.
Personal Possessions Away From Home You can buy OPTIONAL Away From Home cover on both Standard (up to £25,000) and Premier plans (up to £50,000) to protect against loss of or damage to items like wallets and watches when they are temporarily away from your home.
No Heat? Those opting for M&S's HomeServe home emergency cover get up to £1,000 per call out, which is higher than the typical £500 limit. If a part needs to be ordered to re-establish heating in the home and the part will take over 72 hours to arrive from the engineer’s first visit, M&S will deliver two electrical heaters to the property (which are yours to keep). If the main heating system is declared "beyond economical repair," M&S will contribute £500 towards a new boiler or electric heater.
M&S Home Insurance Key Facts
- Two plans to choose from: Premier and Standard
- Premier: unlimited cover for buildings and contents; includes Accidental Damage
- Standard: up to £1,000,000 for buildings and up to £100,000 for contents
M&S Home Insurance Price Comparison
We found that Marks and Spencer Standard home insurance plans run roughly 30% more expensive than the market average. To some extent, you get what you pay for—we found that M&S plans offers a host of perks such as higher inner limits (e.g., Personal Belongings protected to at least £25k if you opt for Away from Home cover), replacing locks if keys are lost (not just replacing the keys) and £500 towards boiler replacement (if you opt for HomeServe cover).
We gathered pricing data from the M&S website to give you a general idea of how M&S home insurance quotes compare to others in the market. For the purposes of this exercise, we quoted for a 30-year-old policyholder living in a mortgaged, 2-bedroom property in London, who had made no claims in the past few years. Insurance quotes can vary significantly from day to day and according to your individual details, so please just use the following data for educational purposes only; your quotes may reflect a large degree of variation. Additionally, insurance policies across different companies can be difficult to compare directly, as they can vary in terms of excess, cover amounts, etc.
M&S gives the option to choose a voluntary excess from £0 up to £1,000, which you pay on top of the compulsory £100 excess. A policy with a higher excess will have a lower premium, as you can see in the table above, because you're committing to pay more towards any valid claims. While a lower premium is certainly enticing, before signing up for a policy with a higher excess be sure you'd be able to pay the excess in the event of a valid claim.
M&S Home (Buildings and Contents) Insurance Add-On Costs
Here are estimated costs of add-on extras for a mortgaged, owner-occupied, 2-bed property in London when you buy an M&S buildings & contents home insurance policy. It can be useful to have an idea of the approximate cost of these optional features when you're deciding what cover to buy.
|Estimated Costs of M&S Home Insurance Extras||Standard Plans||Premier Plans|
|Accidental Damage - Contents||£27||already included|
|Accidental Damage - Buildings||£52||already included|
|Accidental Damage - Buildings & Contents||£80||already included|
|Home Emergency Cover||£56.00||£56.00|
|Personal Belongings Away From Home (£2k)||£23||£28|
|Personal Belongings Away From Home (£5k)||£38||£38|
|Personal Belongings Away From Home (£10k)||£71||£71|
M&S Home Cover: Features
M&S home insurance can be extended through the addition of cover for: Away From Home/Personal Possessions, Accidental Damage (already included in Premier plans), Home Emergency, Pedal Cycle (i.e., Away From Home cover—bikes are already covered at home through Contents cover), and Family Legal. Limits for each section can be found below in the Policies section. For more complete details like full exclusions, please see the policy documents.
|M&S Home Insurance Features||Notes|
|Contents Away From Home|
M&S Home Insurance Notable Exclusions
M&S home insurance exclusions include (but are not limited to) damage to fences, gates or hedges, loss or damage if you've been away for 60 days or more (occasional visits don't count), frost damage, damage by pets, subsidence (due to coastal or river erosion, settlement, faulty workmanship, etc.), etc.
A few exclusions stood out to us as particularly mentionable. You may want to keep them in mind if you go with M&S or as you're comparing different home insurance plans. It's always a good idea to read through the full list of exclusions in the policy documents as we've only mentioned some exclusions here and others may be more relevant to you.
- 1. Standard building cover doesn't include loss or damage caused by storm to fences and gates.
- 2. Contents cover doesn't include loss or damage during household removals to personal money, jewellery, watches, items of gold or platinum, stamps and coins.
- 3. Theft or attempted theft from a nursing home or housing while attending full time education is excluded, unless forcible and violent means are used to gain entry or exit.
- 4. Theft of unattended bicycles is excluded unless locked in a building or to an immovable object.
- 5. For policies including Away From Home cover, theft from a vehicle is only included if the items are hidden from view, all windows are closed and the boot and all doors are locked—note, the policy documents do not specify a "theft from vehicle" limit (we frequently see a £1k or £2k limit from many other insurers).
- 6. Those who leave their homes unoccupied for more than 90 days at a time won't have cover for malicious people or vandals, theft or attempted theft or water escaping from water tanks, pipes, equipment or fixed heating systems.
M&S Buildings & Contents Insurance: What's Covered?
Marks and Spencer home insurance protects against calamities such as fire, explosion, lightning, earthquake, smoke, water freezing in pipes, theft, storm, flood, escaping water and oil, subsidence (depending on cause, etc.), falling trees, branches and radio/TV aerials, etc.
|Buildings accidental damage||Unlimited||OPTIONAL|
|Contents accidental damage||Unlimited||OPTIONAL|
|Valuables (single item limit)||£15,000||£10,000|
|New for old replacements (including clothes)||Included||Included|
|Garden contents||Included||Up to £100,000|
|Storm damage to gates and fences||Included||n/a|
|Up to 90 days unoccupancy||Included||Included|
|Protected no claims discount||Optional||Optional|
|Contents away from home||£50,000||£25,000|
|Pedal Cycle away from home cover—worldwide cover for theft, loss or damage of your family’s bikes||from £250 up to £15,000||from £250 up to £10,000|
|Home emergency cover||£1,000||£1,000|