Wondering if Everypaw pet insurance is a good choice? Read our review to find out if Everypaw would suit your needs plus learn how existing policyholders review their customer service.
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In This Review
- Everypaw Pet Insurance: Overall Review
- Customer Reviews and Ratings
- Phone numbers and policy documents
Everypaw Pet Insurance Overall Review
Everypaw pet insurance offers a number of policies with a solid set of features and a 5-star defaqto rating—and often at relatively cheap prices—but be aware that customer ratings highlight some issues with claims being denied as pre-existing conditions (even where the vet says two conditions are unrelated). This is certainly something to keep in mind and be wary of if you are insuring a pet who has previously had any health issues.
Everypaw prices have risen noticeably over the past few years, but they still offer relatively cheaper quotes in many cases so are worth checking, however, if you're looking for cheap pet insurance. They cover dental injury and illness—so long as your pet gets regular dental checks, recommended work carried out and the work is needed to relieve suffering.
While their Time Limited policies will usually come out cheapest, be aware that these policies only cover a condition for up to 12 months. This can leave the pet owner on the hook for any long-term or chronic health problems such as allergies—these are actually quite common, so it's usually worth paying a bit extra for a Lifetime plan if you can, since the vet limit renews each year.
|Everypaw Pet Insurance Features||Time Limited||Max Benefit||Lifetime|
|per condition for 12 months||per condition||per year|
|Vet Fees||Options from £1k-£4k||Options from £1k-£5k||Options from £1k-£10k|
|Excess||From £80 (per condition)||From £80 (per condition)||From £80 (per condition per year)|
|Petcall (24/7 access to vet nurses)||Included||Included||Included|
|Dental Treatment (as part of Vet Fee Cover)||Included||Included||Included|
|Complementary Treatment||Up to £750||Up to £1500||Up to £1500|
|Finding your Pet||Up to £500||Up to £1000||Up to £2000|
|Loss by Theft or Straying||Up to £500||Up to £1000||Up to £2000|
|Death from Illness||Up to £500||Up to £1000||Up to £2000|
|Death from Accident||Up to £500||Up to £1000||Up to £2000|
|Third Party Liability (dogs only)||£1,000,000||£2,000,000||£2,000,000|
In terms of end-of-life cover, Everypaw will cover euthanasia, but not cremation, burial or disposal of your pet.
Everypaw Pet Insurance Customer Service Reviews and Ratings
|Everypaw Ratings & Customer Reviews|
|Trustpilot customer service rating||2.9 out of 5 stars|
|Feefo||4.2 out of 5 stars|
|Defaqto||3 stars to 5 stars|
Is Everypaw Pet Insurance any good? Everypaw pet insurance products gets 5 out of 5 stars from Defaqto on around half of their products, which is an indication of the features provided by Everypaw pet insurance. If you're in the market for pet insurance, check to see which are 5 star rated before you buy. While we agree that Everypaw pet insurance rates well for features on a large portion of their products, their customer reviews are a mixed bag. We've read through the reviews to see what real customers have to say about their Everypaw pet insurance. Here's what we found:
Everypaw Pet Insurance Trustpilot
Everypaw has earned 2.9 stars out of 5 at Trustpilot, with 5 out of 10 customers giving Everypaw just 1 star indicating a bad experience. Here is a sample of the more common complaints, which included claims being denied due to pre-existing conditions—even when the customer's vet stated that a new condition has nothing to do with a previous illness:
"They won't pay out if your dog has had different illness in the same area and the new illness is not even related."
"I got a great price to insure my cat on EveryPaw but was turned down for insurance. The reason? I could not provide vetinary (sic) records for my healthy cat before I got her from a reputable animal rescue centre 6 years ago and despite full records since with the same vet."
"Wouldn’t pay out do (sic) to a pre-existing ‘condition’ which the vet confirmed was completely unrelated. My cat had a couple of days of dihorrea (sic) when I first adopted her so I took her in for a checkup. They said it was probably just the change of environment and diet. However, they gave me some pro-biotics anyway. A year later she had a hair ball blockage that required significant treatment ~£900. After putting in a claim, they retrospectively added an exemption on her insurance for ALL gastro related issues and refused to pay out."
Everypaw Pet Insurance Feefo
On the other hand, customers rate Everypaw with a higher score of 4.2 out of 5 stars on Feefo. Reading the reviews, we noticed customers praised the company for competitive prices, good features and customer service:
"I liked the site set up, it was easy to use and very affordable. Thank you."
"My usual insurer had ramped up their price, so I went on a comparison site and found that everypaw was a very good price for near enough the same benefits as my previous insurer, and it's with the same underwriter."
"Really helpful easy to fill out pets details, and a lot cheaper than tesco insurance"
"5 star says it all. All questions answered immediately. Customer service excellent."
Important Everypaw Pet Insurance Phone Numbers
Pet insurance customers can reach Everypaw customer service 5 days a week, on Monday to Friday from 8:30am to 6pm. They're closed on weekends. To make a claim you can either call one of the numbers below or submit your claim online via the Pet Portal.
|Everypaw Pet Insurance Contact Numbers|
|Get a quote||0800 038 0838|
|Customer Services and Claims (For policies starting PETEP)||0344 543 1050|
|Customer Services and Claims (For policies starting PETEV)||0344 543 1009|
|Complaints||0344 543 1050|
|24 Hour Vet Health Helpline|
|Petcall||0330 123 1923|
To read about the real ins and out of an Everypaw pet insurance policy, including full details on what's covered and what's not, read through the policy documents here.
Everypaw pet insurance is underwritten by Cardif Pinnacle, a subsidiary of BNP Paribas Cardif and part of the global banking group BNP Paribas SA.
Everypaw starts working on submitted claims within 3 working days and in most cases make the payment within around 5 working days.
You need to submit your claim and supporting invoices showing costs and fees you've incurred within 12 months of the treatment taking place. If you don't you probably won't get reimbursed.
Other Pet Insurance Reviews
If you'd like to compare Everypaw pet insurance to other options in the market, see some of our other pet insurance reviews below: