Everypaw Pet Insurance Review: Is It Any Good?
Everypaw Pet Insurance Review: Is It Any Good?
Good for
- Lower Lifetime premiums
- Euthanasia cover
- EU Travel cover
- Petcall helpline
- Dental injury and illness covered if to relieve suffering
Bad for
- Pre-existing conditions not covered
- No new policies for older pets
The guidance on this site is based on our own analysis and is meant to help you identify options and narrow down your choices. We do not advise or tell you which product to buy; undertake your own due diligence before entering into any agreement. Read our full disclosure here.
Wondering if Everypaw pet insurance is a good choice? Read our review to find out if Everypaw would suit your needs plus learn how existing policyholders review their customer service.
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In This Review
- Everypaw Pet Insurance: Overall Review
- Customer Reviews and Ratings
- Phone numbers and policy documents
Everypaw Pet Insurance Overall Review
Everypaw pet insurance offers a number of policies with a solid set of features—and often at relatively cheap prices—but be aware that customer ratings highlight some issues with claims being denied as pre-existing conditions (even where the vet says two conditions are unrelated). This is certainly something to keep in mind and be wary of if you are insuring a pet who has previously had any health issues.
Everypaw prices have risen noticeably over the past few years, but they still offer relatively cheaper quotes in many cases so are worth checking, however, if you're looking for cheap pet insurance. They cover dental injury and illness—so long as your pet gets annual dental checks, recommended work carried out within 6 months and the work is needed to relieve suffering.
They used to offer Time Limited, Max Benefit and Lifetime policies, and all three types are still listed in their policy wording, but we looked around their web site and got a sample quote and right now it seems that they are only selling Lifetime cover. We are keeping some information in this review about their time limited and max benefit cover, in case they resume. But the features listed in the table below are only for the different tiers of their Lifetime pet insurance for dogs and cats.
| Everypaw Pet Insurance Features for Lifetime Cover | ||||
|---|---|---|---|---|
| Vet Fees per year (including Overseas Veterinary Treatment) | £1,000 or £2,000 | £4,000 | £6,000, £8,000 or £10,000 | |
| Dental Treatment (as part of vet fee cover) | Included | Included | Included | |
| Complementary Treatment | Up to £750 | Up to £1,000 | Up to £1,500 | |
| Physiotherapy | Up to £750 | Up to £1,000 | Up to £1,500 | |
| Finding Your Dog | Up to £750 | Up to £1,000 | Up to £1,500 | |
| Loss by Theft or Straying | Up to £750 | Up to £1,500 | Up to £2,000 | |
| Hospitalisation Boarding Fees | Up to £750 | Up to £1,500 | Up to £2,000 | |
| Death from Illness | Up to £750 | Up to £1,500 | Up to £2,000 | |
| Death from Accident | Up to £750 | Up to £1,500 | Up to £2,000 | |
| Third Party Liability (dogs only) | £2,000,000 | £2,000,000 | £2,000,000 | |
| Petcall (unlimited 24/7 access to a vet team) | Included | Included | Included | |
| Pet Portal (manage your pet policy online) | Included | Included | Included | |
| Excess per condition, per year (dogs) | £110 | £110 | £110 | |
| Excess per condition, per year (cats) | £80 | £80 | £80 | |
In terms of end-of-life cover, Everypaw will cover euthanasia, but not cremation, burial or disposal of your pet.
Everypaw Pet Insurance Customer Service Reviews and Ratings
| Everypaw Ratings & Customer Reviews | |
|---|---|
| Trustpilot customer service rating | 4.0 out of 5 stars |
| Feefo | 4.5 out of 5 stars |
Is Everypaw Pet Insurance any good? Everypaw pet insurance products with higher vet fee limits rate well for features, and it used to be that their customer reviews were a mixed bag. But they're improved noticeably in the past year. We've read through the reviews to see what real customers have to say about their Everypaw pet insurance. Here's what we found:
Everypaw Pet Insurance Trustpilot
Everypaw has earned 4.0 stars out of 5 at Trustpilot (up from 2.9 a year or so ago), with 3 in 10 customers giving Everypaw just 1 star indicating a bad experience but 6 in 10 rating the experience as excellent. Here is a sample of the more common complaints, which included claims being denied due to pre-existing conditions—as well as some praise. Of particular note are the positive comments related to the claims process, because that's what really matters in the end:
"Recently made a claim for our dog following treatment by two different vets. Making the claim was simple and Everypaw agreed the claim quickly and paid out promptly.
We had only recently switched to Everypaw as they had received good reviews and were far cheaper than the renewal premium quoted by John Lewis which was a 30% hike despite us not having made a previous claim for our pooch."
"Milo got attacked by another dog. I used my insurance portal to contact the emergency nurse and they advised me on what to do. I went to the vet filled out a claims form and his vet fees got approved within 2 weeks. Quick process and they were quite efficient."
"A no fuss payment made to my vet…. I highly recommend Everypaw insurance for your pet."
"Reasonable price with flexible options. Easy joining process along with clear and simple account set-up information."
"My puppy Molly got run over with a car, she is fine now, I put my claim into everypaw via online claims, it was dealt with within a couple of weeks and paid straight into my bank account stress free and great communication."
"They won't pay out if your dog has had different illness in the same area and the new illness is not even related."
"I got a great price to insure my cat on EveryPaw but was turned down for insurance. The reason? I could not provide vetinary (sic) records for my healthy cat before I got her from a reputable animal rescue centre 6 years ago and despite full records since with the same vet."
"Wouldn’t pay out do (sic) to a pre-existing ‘condition’ which the vet confirmed was completely unrelated. My cat had a couple of days of dihorrea (sic) when I first adopted her so I took her in for a checkup. They said it was probably just the change of environment and diet. However, they gave me some pro-biotics anyway. A year later she had a hair ball blockage that required significant treatment ~£900. After putting in a claim, they retrospectively added an exemption on her insurance for ALL gastro related issues and refused to pay out."
Everypaw Pet Insurance Feefo
Customers rate Everypaw with an even higher score of 4.5 out of 5 stars on Feefo. Reading the reviews, we noticed customers praised the company for competitive prices, good features and customer service:
"I have only just joined so can't really comment on tbe service but I was very pleased to find a policy that was a lot cheaper but did the same as my old policy."
"I liked the site set up, it was easy to use and very affordable. Thank you."
"My usual insurer had ramped up their price, so I went on a comparison site and found that everypaw was a very good price for near enough the same benefits as my previous insurer, and it's with the same underwriter."
"Really helpful easy to fill out pets details, and a lot cheaper than tesco insurance"
"5 star says it all. All questions answered immediately. Customer service excellent."
Important Everypaw Pet Insurance Phone Numbers
Pet insurance customers can reach Everypaw customer service 5 days a week, on Monday to Friday from 8:30am to 6pm. They're closed on weekends. To make a claim you can either call one of the numbers below or submit your claim online via the Pet Portal.
| Everypaw Pet Insurance Contact Numbers | |
|---|---|
| Get a quote | 0800 038 0838 |
| Customer Services and Claims (For policies starting PETEP) | 0344 543 1050 |
| Customer Services and Claims (For policies starting PETEV) | 0344 543 1009 |
| Complaints | 0344 543 1050 |
| 24 Hour Vet Health Helpline | |
| Petcall | 0330 123 1923 |
Policy Documents
To read about the real ins and out of an Everypaw pet insurance policy, including full details on what's covered and what's not, read through the policy documents here.
FAQs
Everypaw pet insurance is underwritten by Pinnacle Insurance plc.
Everypaw starts working on submitted claims within 3 working days and in most cases make the payment within around 5 working days. They state on their website that 98% of claims are paid.
You need to submit your claim and supporting invoices showing costs and fees you've incurred within 12 months of the treatment taking place. If you don't you probably won't get reimbursed.
Other Pet Insurance Reviews
If you'd like to compare Everypaw pet insurance to other options in the market, see some of our other pet insurance reviews below: