Policy Expert Home Insurance Review 2020

Policy Expert Home Insurance Review 2020

Good for

  • Rate may be fixed for 2 years (but you're not locked in for 2 years)
  • Great customer ratings
  • Optional legal expenses cover protects against a large number of potential events
  • New for old replacements

Bad for

  • Those wanting unlimited cover

Editor's Rating

4.5/5.0

The guidance on this site is based on our own analysis and is meant to help you identify options and narrow down your choices. We do not advise or tell you which product to buy; undertake your own due diligence before entering into any agreement. Read our full disclosure here.

Cheap Home Insurance in Your Area

Quickly compare over 3 dozen UK insurance providers, including Policy Expert. Powered by QuoteZone.

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In This Review

Policy Expert Home Insurance Review: What You Need to Know

Policy Expert is a highly-regarded home insurance provider known for strong customer ratings and cheap quotes. Read our review to see how the broker model works, find out coverage limits and learn what to look out for if you take out a policy (e.g., notable exclusions), to help you decide if Policy Expert is right for you.

Key Facts

  • Policy Expert Essentials: up to £500,000 for buildings and up to £750,000 for contents
  • Policy Expert Premier: up to £750,000 for buildings and up to £100,000 for contents
  • Other Plans: £500,000 to £1,000,000 for buildings and £50,000 to £75,000 for contents
  • New for old cover

How does Policy Expert work? Policy Expert is an insurance broker that sells its own home insurance products—Policy Expert Essentials and Policy Expert Premier—plus as a broker they can provide policies from Aviva Your House, AXA, UK General and Midas.

New policyholders can benefit from their "two-year fixed price" home insurance, with is available on some but not all plans. On eligible products, the premium will be fixed for two years so long as you haven't reported any claims or loss in the first year or made any amendments to your cover level.

How Policy Expert Works: To buy a policy online, either go you their website directly or use a comparison site such as our home insurance comparison partner QuoteZone. Either way you'll fill out a brief questionnaire about you and your home. We like that the Policy Expert questionnaire is designed to save you time. For example, two sections are essentially prefilled with statements (e.g., "Your property is in a good state of repair")—if you agree with all of the statements then you simply click "I agree" button, without having to individually select an answer for each question. This simplified page design saves you 14 clicks when applying for a quote directly.

Differences Between Plans: For the most part, the main difference in insurance coverage between plans from Policy Expert is the limits. For example, the Essentials plan provides up to £500,000 of buildings cover while the Premier plan provides up to £750,000 of cover and the Midas plan up to £1m for buildings. To save money on insurance, don't buy more cover than you need.

Excess: With Policy Expert you can choose an excess between £100 to £500 in £50 increments (the standard excess is £200). The excess is the amount you pay towards a claim. Generally speaking, selecting a higher excess should lower the premium you pay—but remember the insurance company will contribute less towards claimable events should the need arise.

Customer Reviews and Ratings

Existing customers seem quite happy with the service from Policy Expert, as evidenced by very solid customer reviews and ratings. Frequent comments include praise for a clear and easy process, good prices and helpful, knowledgeable staff. It is also clear from the customer reviews that many people renew with Policy Expert year after year.

  • Review Centre: Nearly 30k customers have rated Policy Expert with 4.6 out of 5 stars, one of the best home insurance ratings in the UK.
  • Trustpilot: TrustScore of 4.6 out of 5, with 73% of the nearly 20k respondents reporting an "Excellent" experience and only 3% a "Bad" experience.
  • Reviews.io: Rated 4.73 out of 5 for customer service by over 12,000 customers.

But what about customer complaints? Here are a few to give you a sense of frustrations some customers have had—most of which related to the Home Emergency cover:

"... had a leak coming in through my kitchen, this happened when we had a weekend of severe high wind and rain. Surveyor came out stated that it was wear and tear and not down to the severe weather..."

"Sold me house insurance and paid extra for cycle insurance. My boy had his stolen so i attempted to claim for the 1st time in 24 years since I've had my house and told the excess of £100 would be more than what they would pay out on a 3 year old £500 bike."

"I had some damage from a storm this winter. After making the initial claim which was contracted out to Trinity Claims. I heard nothing for several weeks."

"Do not take out this insurance before checking the credit status of the occupiers of your home. If anyone living in your home including your children who are over the age of 18 has bad credit then they will not pay out for a claim on home insurance despite the fact that you own the home and pay the insurance and have excellent credit yourself."

"The use a company called Trinity to deal with all their claims. Trinity are the worst company I have ever had to deal with. Their employees are pushed from pillar to post. Don’t answer your questions. I am now 3 months on after a small house fire and nothing has been done."

In terms of features as rated by Defaqto, Policy Expert home insurance products have earned 3 or 4 stars out 5 stars.

Policy Expert Home Insurance Defaqto Ratings (out of 5 stars)BuildingsContents
Home Plus Home Insurance (Comparison Site)4 stars4 stars
Home Premier4 stars4 stars
Home Essentials4 stars3 stars
Home Select Home Insurance (Comparison Site)3 stars3 stars

Policy Expert Home Insurance Quote Comparison

According to our check of the market, Policy Expert is one of the best, cheap home insurance companies in the UK market. It's Essentials policies in particular is usually reasonably priced compared to other household names, as you can see below for our sample homeowner.

chart comparing Policy Expert home insurance premiums costs to market averages
Here's how Policy Expert home insurance prices compare to market average premiums

To get these prices we gathered pricing data for a sample 35-year-old policyholder living in a mortgaged, 3-bedroom semi-detached home in SN11 to see how Policy Expert quotes compared to other household names. Quotes for your profile may be very different, so please just use the following data for educational purposes only; your quotes may reflect a large degree of variation. Additionally, insurance policies across different companies can be difficult to compare directly, as they can vary in terms of excess, inner cover amounts, etc.

Policy Expert Home Insurance Policies: Features

Policy Expert home insurance policies can be extended through the addition of cover for: Personal Possessions Away From Home, Accidental Damage, Home Emergency, Legal Expenses and Bicycles (bikes are already covered at home through Contents cover but you can add cover to protect them away from home). For more complete details like full exclusions, please see the policy documents.

Policy Expert Home Insurance FeaturesNotes
Personal Possessions Away From Home
  • Details
    • OPTIONAL EXTRA
    • Cover for loss or damage to personal belongings like money, gadgets (e.g., mobile phones, tablets, laptops, etc.) and valuables (e.g., watches, cameras, jewellery, etc.) when you're away from home
  • Notable Exclusions
    • Theft from vehicle unless the items are hidden from view, all windows are closed and all doors and the boot are locked
    • bicycles
Cycle Cover
  • Details
    • OPTIONAL EXTRA
    • Bicycles stolen while away from home
    • Higher limit available for expensive bicycles
    • Cover if bicycle is damaged whilst locked up outside
    • Worldwide cover
    Notable Exclusions
    • Unattended bikes only covered if they are in a locked building or are securely locked to an immovable object
Key Cover
  • Details
    • 24-hour emergency helpline
    • Locksmith call out charges
    • Immobilisers and alarms reprogrammed if keys are lost or stolen
    • Up to £1,000 of cover per fob, up to 4 fobs per policy
    • No excess if you need to claim
    • Car hire and/or alternative transport are provided if you’re stranded
Accidental Damage
  • Details
    • Buildings Cover for Accidental Damage to mains services and glass and sanitary fittings
    • OPTIONAL Buildings Accidental Damage cover for other incidents
    • Contents Cover for Accidental Damage to mirrors, fixed glass in furniture and ceramic hobs, televisions, cable, digital or satellite receiving equipment, DVD players/recorders, desktop computers, hi-fi systems, etc. while in your home
    • OPTIONAL Contents Accidental Damage cover for other incidents
  • Notable Exclusions
    • Does not cover contents not inside your home, money, clothing, food, drink, damage by pets, rot, vermin, insects, frost, sunlight, etc.
Home Emergency
  • Details
    • OPTIONAL EXTRA
    • Around the clock cover 24 hours, 7 days a week, 365 days a year
    • They aim to get a tradesman to you within 2 hours
    • Plus covers £500 cover per incident to cover emergency or permanent repairs
    • Select covers up to £250 per incident (max £500 per year)
    • Boiler breakdown, including heating and hot water failures
    • Burst pipes, plumbing and drainage problems
    • Securing your property in response to problems like smashed windows
    • Pest and vermin infestations, like wasps or rats
    • Repair to your roof as a result of sudden and unexpected damage.
  • Notable Exclusions
    • Work carried out by a contractor before contacting the claims helpline (0330 060 0681)
    • Boilers over 238,000 btu net output (70 kilowatt)
    • Boilers over 15 years old
    • Permanent repairs costing more than a temporary repair
    • Damage if your property hasn't been lived in for 60 days or more
Home Legal Expenses
  • Details
    • OPTIONAL EXTRA
    • 24-hour legal helpline (0330 0600 683)
    • Legal costs up to £50,000
    • Compensation for loss of earnings caused by Jury Service
    • Help to claim compensation if you're injured and it's not your fault
    • Boundary or neighbour disputes
    • Resolution of disputes over goods or services you've bought (e.g., holidays or building works)
    • Identity theft cover (e.g., help to remove fraudulent activity from your credit file)

Policy Expert Home (Buildings and Contents) Insurance Add-On Costs

Estimated Costs of Policy Expert Home Insurance Extras
Accidental Damage (buildings)Approx. £30 to £60
Accidental Damage (contents)Approx. £20 to £70
Home Legal Expenses£29.95
Home Emergency Plus£69.95
Key Cover£21.75
BicyclesApprox. £25 to £125 for a £1,000 bike

Policy Expert Home Insurance Notable Exclusions

Policy Expert home insurance exclusions include (but are not limited to) damage to fences, gates or hedges, loss or damage if you've been away for 60 days or more (occasional visits don't count), frost damage, damage by pets, etc.

A few exclusions stood out to us as particularly mentionable. You may want to keep them in mind if you go with Policy Expert or as you're comparing different home insurance plans. It's always a good idea to read through the full list of exclusions in the policy documents as we've only mentioned some exclusions here and others may be more relevant to you.

  • 1. When you're away: If you'll be away for more than 14 days in the winter (i.e., 1 November to 31 March), then you'll need to either set the heating system to maintain a minimum continuous temperature of 14 degrees Celsius (to help prevent your pipes freezing) OR turn off the water supply at the mains and drain the water system. If you'll be away for more than 14 days in the summer (i.e., 1 April to 31 October) then you must turn off the water supply at the mains and drain the water system.
  • 2. Check your grout: Escape of water not covered if your grout or sealant fails to work properly, or by an inappropriate grout or sealant being used.
  • 3. Storms damage: Only covered for damage due to winds of Force 10 or more (i.e., 55 mph or higher).
  • 4. Frost damage: Not covered.
  • 5. Damage by pets: Not covered.

Policy Expert Buildings & Contents Insurance: What's Covered?

Policy Expert home insurance policies protect against calamities such as fire, smoke, explosion, lightning, earthquake, flood, storm, escape of water or oil, theft or attempted theft, collision damage, riot, malicious damage or vandalism, subsidence, heave or landslip, falling objects (e.g., telephone poles, trees and satellite dishes), etc. Here are the coverage limits for different sections of cover according to the insurance policy you take out through Policy Expert. (Other providers include Axa, Aviva Your House, Aviva Home Plus, Midas and UK General.)

Cover LimitsPolicy Expert EssentialsPolicy Expert PremierOther providers
Buildings insurance sum covered£500,000£750,000Up to £1,000,000
Contents insurance sum covered£75,000£100,000Up to £75,000
New for old cover as standardYesYesYes
Alternative accommodation (buildings)Up to £100,000Up to £150,000Up to £200,000
Alternative accommodation (contents)£10,000£25,000Up to £10,000
Credit cards in and away from home£1,000£1,000£500 (in home only)
Personal money in the home£250£1,000£500
Deep freezer contents£500£750£750
Property owners liability£2,000,000£5,000,000£2,000,000
Replacement locks or keys£500£1,000£1,000

FAQs

Yes. The APR on monthly payments with Policy Expert is 13.75% according to their website, which is less than a lot of other companies charge.
According to their latest list of trusted partners, Policy Expert uses QIC Europe Limited and Midas Underwriting Limited to underwrite their home insurance policies. Flood re-insurance is provided by Flood Re. Policy Expert car insurance policies are underwritten by Liverpool Victoria Group of Companies (LV), Zurich Insurance plc, Ageas Insurance Limited, Axa Insurance UK plc and Aviva Insurance Limited.

Other Useful Information

Erin Yurday

Erin Yurday is the CEO, Co-founder and Editor of NimbleFins. Prior to NimbleFins, she worked as an investment professional and as the finance expert in Stanford University's Graduate School of Business case writing team.

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