How to Understand your Credit Card Bill

Your credit card bill can be confusing to read, with the various fees, interest charges, amounts due, etc. In this guide, we explain the different components of your bill, along with best practices regarding payments. At the end, we provide a list of phone numbers and payment websites for the largest credit card issuers in the UK.

What is on My Credit Card Bill?

Your credit card bill will show your outstanding balance, new transactions made that month, the minimum required payment, and the date your next payment is due. Additionally, you may be charged any of a number of various fees. Here is a breakdown of what you might find on your bill:

Previous Balances

Any balances that you didn’t pay last month will be back. This will include balances previously transferred or purchases and/or cash withdrawals made in previous months. You are charged interest on these carried-over balances.

New Purchases

All new purchases you’ve made during the month will be listed on your bill. Always look through this list to be sure you recognize each charge; if you don’t, you’ll need to take action.

Balance Transfers

If you have ever transferred a balance from a different credit card to your new credit card, this transferred balance will appear. Be aware that transferred balances may have different interest rates than your purchases. Also, there may be a one-time transfer fee on your new card in the month you moved the balance from one card to another.

Cash Withdrawals

Withdrawing cash from an ATM using your credit card is usually quite expensive. Most cards start accruing interest charges immediately on cash withdrawals. Unless you have one of the few travel cards that offers a grace period on foreign cash, we don’t recommend withdrawing cash with a credit card.


Unless you pay off your balance every month, you will find interest charges on your statement. Interest will be charged on all balances that you carry over from the previous month. Interest rates may vary across different components of your balance: purchases, balance transfers, and cash withdrawals. Also, be aware that your interest rate may change (e.g., when an introductory 0% interest period comes to an end).


Beyond interest charges and minimum payments, there are a number of fees you may see on your credit card statement. Some of these fees are:

Annual Fee/usage fee: Some cards charge an annual fee for using the card. This usage charge may be charged once a year or broken up into 12 monthly payments. A number of cards with higher annual fees will waive the fee the first year. Cards offering rewards are more likely to charge an annual fee. Most cards in the UK charge no annual fee.

Transaction Fees: Depending on the terms of your card, you may be charged a transaction fee for balance transfers, cash withdrawals, or non-sterling transactions. Balance transfer fees usually range from 0% to 3.29%. Cash withdrawals and non-sterling transaction fees are typically around 3%, with a £3 minimum per transaction. (Some travel cards waive cash and/or non-sterling transaction fees entirely.) These transaction fees will be included in your monthly minimum payment due.

Default Charges: Cardholder error can result in further charges appearing on your monthly statement. Late payments, returned payments (e.g., a bounced cheque), and going over the credit limit will all incur default charges, typically around £12.

What if you Don’t Recognize a Charge?

It is important to look through the new purchases on your card, to spot potential fraudulent charges. If you don’t recognize a charge you should contact your issuer immediately. However, do be aware that sometimes retailers show up under a different name on your credit card statement (e.g., if the retailer is part of a larger organization). You may want to perform an internet search to see if any unrecognizable names on your statement are related to places you’ve shopped at recently.

Paying Your Credit Card Bill

Always try to pay your credit card bill on time. Late payments will incur a charge and result in a mark on your credit history. At the very least, make your minimum payment. (If you cannot do this, call your credit card issuer to discuss.) Ideally, you will pay down your entire balance every month – this way you avoid all interest charges. Pay as much of the balance as you can, so the next month you will have a smaller interest charge to pay.

When Do I Pay?

Each statement will have a payment date, which is the date by which the issuer must receive payment. If your payment arrives late (or not at all), you'll be charged a late payment fee and a notice may be sent to the credit agencies, affecting your credit score. Some issuers let you change the payment date, a feature useful for those struggling to make payments as you can time credit card payment dates to occur just after pay days. For those who sometimes forget to pay on time, changing the payment date to coincide with other credit card or household bill due dates can help you remember to pay. While we like to think that paying online is quick, it may take a day or two for your payment to process, especially over the weekend or bank holidays. Be sure to send your payment a few days early as buffer. If you forget and send the payment last minute, call the card company to let them know the payment is on its way.

Minimum Credit Card Payment

The monthly payment is the minimum amount you must pay to your credit card each month, in order to avoid late fees and marks on your credit report. This minimum monthly payment will be much less than your total outstanding balance. The actual amount will vary by issuer, but at a minimum the calculation is generally:

Minimum Monthly Payment = 1% of the balance + interest charges + default charges + annual fees (whether charged once a year or monthly)

Some issuers may impose a further condition on the minimum payment (e.g., a minimum of £5, or the full balance if that balance is less than £25, etc).

What if I Pay My Credit Card Bill Late?

Late payments will incur a default fee/charge, typically around £12. This fee will be tacked onto your next bill, as part of your minimum monthly payment. A notice of the late payment may be sent to the credit card agencies and show as a mark on your credit report.

If you do sometimes forget to pay on time, there are a few strategies you can use to help. First, many cards offer text and email reminders for payment due dates; make sure these reminders are switched on. Second, set up a Direct Debit to take the minimum payment on the due date, which can be a good way to avoid paying late. However, setting up a direct debit to pay only the minimum amount can leave you with a growing outstanding balance. If you have the funds, arrange your direct debit to take a larger payment, up to the full balance if possible.

How are Payments Applied?

In the UK, payments are applied to the most expensive parts of your balance first. According to the terms of your card, there may be different interest rates for purchases, balances transfers, and cash withdrawals. If the highest interest rate is on cash withdrawals, for example, then any payment you make will first go to pay down any cash transactions.

Grace Period: How to Avoid Paying Interest

You can avoid paying any interest charges on new purchases IF you pay the full balance on time every month. Most cards offer a grace period from the date of purchase up until your next due date, which can last up to 56 days. During this grace period you are not charged interest on purchase balances, so long as they are paid off by the next statement date. This grace period does not usually apply to cash withdrawals – those start accumulating interest charges immediately on most cards, which is why withdrawing cash on a credit card is generally a bad idea. Some travel cards make an exception and offer a grace period on foreign cash withdrawals, like the Barclaycard Platinum Travel Card and the Saga Platinum for the over 50s.

What if I go Over the Credit Limit?

Like late payments, going over your credit limit will result in a default fee on your next statement, usually around £12. This fee will be added onto your next monthly minimum payment. Like late payments, notice may be sent to the credit agencies that you've exceeded the credit limit, and a mark may appear on your credit history.

Helpful Resources

IssuerBilling Phone NumberOnline Login & Billing
AA0345 600 5606link on_current="true"
American Express0800 917 8047link on_current="true"
Asda Money0371 704 3369link on_current="true"
Aqua0333 220 2691link on_current="true"
Barclaycard0800 151 0900link on_current="true"
Creation0371 376 9214link on_current="true"
Halifax0345 944 4555link on_current="true"
Lloyds0345 300 0000link on_current="true"
Marbles0333 220 2692link on_current="true"
MBNA03456 062 062link on_current="true"
Nuba03456 062 062link on_current="true"
Sainsbury’s08085 40 50 60link on_current="true"
Santander0800 9 123 123link on_current="true"
Tesco Finance0345 300 4278link on_current="true"

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