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Will Your Travel Insurance Claim be Rejected? Boost Your Odds with These Tips

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Consumers buy travel insurance for financial protection in case something goes wrong while they're abroad. But even if you have travel insurance, you may feel a sense of anxiety wondering if your insurance company will really cover a claim, should one arise.

Lost baggage would be costly enough—imagine the financial repercussions of a medical emergency while abroad. The Association of British Insurers (ABI) recently estimated that the average emergency medical treatment claim was £1,750, up 26% on the previous year to the highest on record—and they said: "One significant payout for emergency overseas medical treatment covered by travel insurance was for a jaw dropping £250,000."

image of woman traveller with arms up in the air near waterfall

While buying travel insurance is a relatively quick and easy process, getting a claim approved can prove more difficult and time consuming. It is worth understanding how often claims are rejected and learning the rules surrounding documentation and claims procedure for your particular insurance company, as each has its own set of requirements.

Travel insurance claims statistics

The NimbleFins teams has analysed data from the Financial Conduct Authority and found that annual worldwide travel insurance policies are claimed upon around 11% of the time. Of these claims, 82% are accepted—while 18% are rejected. The average payout is £1,828.

Insurance policies covering only Europe are claimed upon less frequently (6%) and result in smaller payouts (£1,147), not surprisingly. The stats are similar for single trip policies.

Product CategoryClaims FrequencyClaims acceptance rate% of premiums paid out in claimsAverage claims payout
Travel - annual worldwide (All)10.88%81.56%41.93%£1,828
Travel - annual european (All)6.07%76.15%31.56%£1,147
Travel - single trip (Stand-alone)7.16%73.14%32.37%£1,151

Odds of Success: Will Your Claim be Approved?

The most recent ABI data shows that £352 million was paid in travel insurance claims in 2022, an increase of 230% from the previous year. The ABI has said that the most common reasons that claims were denied are as follows:

  • Cancellation falling outside of the scope of cover
  • Failure to declare a pre-existing medical condition
  • Inadequate proof for lost items
  • Claims below policy excess

In 2022, £197 million was paid out by travel insurers for emergency medical treatment, making up the bulk of the £352 million paid out in travel insurance claims overall. Per claimant, insurers paid out £1,750 on average for medical expenses—having a valid claim denied can be very costly, indeed.

Tips for Getting Travel Insurance Claims Approved

So you don't fall into the ~20% of travel insurance claims which are denied, there are steps you can take to increase the chances that a valid claim will be approved. Besides disclosing pre-existing medical conditions and being aware of excesses and the scope of cover, it is critical to have the proper documentation in place.

Generally speaking, original receipts and bills are required as is an official report (from police, airline or medical practitioner, as applicable). While each insurer had different requirements, here are examples of what documentation may be required, depending on the type of claim:

Type of ClaimPossible Documentation Requirements
Loss or theft claimsPolice Report, original receipt/proof of ownership
Loss or damage to belongings while in care of an airlineCarrier's Report or Property Irregularity Report, travel tickets and luggage receipts (given to you when you checked in), plus written confirmation from carrier if your belongings are permanently lost
Loss of cashPolice report and withdrawal slips
Medical expensesDetails of the illness or injury plus original bills and receipts for any expenses you paid
Cutting a trip short/cancelling due to illnessDoctor's certificate

Going to the police station in a foreign country and to report a theft may be an unpleasant experience, but it is a crucial step if you want your claim to be approved.

Additionally, you should keep receipts for any purchase that is significant enough for you to claim against, in the case of loss, theft or damage. If you do not have original purchase receipts, it's a good idea to record the serial numbers of high-value items like laptops and cameras before your trip. You can also take time-stamped photographs of your valuables.

Why Does it Seem the Insurers Make it Difficult to Claim?

While it may feel like insurers make it too difficult to have a claim approved, they do so to protect against fraudulent claims. According to the ABI, over the entire insurance industry £1.14 billion of fraudulent claims were discovered in 2022.

Unfortunately for the rest of us, many claimants provide fake documents and/or inflate claim amounts. As a result, the burden of proof is high before a claim will be approved. Obtain and provide as much documentation as possible in order to prove your claim—not only is your claim more likely to be approved, but the process will be quicker.


The guidance on this site is based on our own analysis and is meant to help you identify options and narrow down your choices. We do not advise or tell you which product to buy; undertake your own due diligence before entering into any agreement. Read our full disclosure here.

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